IBM Support

MustGather: Read first for all Host Access Transformation Services products

Technote (FAQ)


Question

What information can be collected to aid in problem determination and save time resolving Problem Management Records (PMRs) for IBM Rational Host Access Transformation Services (HATS) products?

Cause

Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:

1. Symptoms match known problems (rediscovery).
2. There is a non-defect problem that can be identified and resolved.
3. There is a defect that identifies a workaround to reduce severity.
4. Locating root cause can speed development of a code fix.

Answer

This document is intended to provide a detailed description of the documentation required by the Host Access Transformation Services (HATS) support team to diagnose your problem. It contains the following sections:

Gathering general information
Gathering component specific information
Submitting information to IBM Support
General hints and tips





Gathering general information

You must open a PMR or ETR, and every problem record (PMR or ETR), regardless of problem type must include the following:

  1. A complete description of the problem
  2. The HATS version, release, and maintenance level
  3. The Operating System version, release, and maintenance level
  4. Related products version, and release levels
  5. A valid contact phone number and email address



Gathering component specific information

Click on one of the documents in the following table that best describes your HATS problem. This will provide you with a listing of the documentation that the HATS support team requires to diagnose your problem. It will also include diagnostic hints and tips that will aid in diagnosing and solving problems.






Submitting information to IBM Support

Submitting documentation to the HATS support team



General hints and tips

Search for known problems from the Rational Host Access Transformation Services support site.

Stay current on HATS fixes. Download the latest Rational HATS fixes.

For additional HATS information, visit the HATS HotSpot.


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Host Access Transformation Services

Document information

More support for: Rational Host Access Transformation Services
Documentation

Software version: 7.5, 8.0, 8.5, 9.0

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Windows, z/OS

Reference #: 1214547

Modified date: 15 September 2005


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