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Replay of Webcast: Portal/WCM Serviceability and Automatic Data Collection on October 21 2009

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Abstract

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IBM Support Engineers hosted a Support Technical Exchange Webcast on the topic of IBM WebSphere Portal/Web Content Management (WCM) serviceability and automatic data collection on Wednesday, October 21, 2009 at 10:00 a.m.
This document contains the replay of the call (.mp3), the slides presented during the webcast (.pdf), and the questions asked during the call.

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Webcast replay (.mp3):
ftp://ftp.software.ibm.com/software/lotus/info/portal/Webcast-2009-10-21-PortalWCMDataCollection.mp3

Slides from the Webcast:

ftp://ftp.software.ibm.com/software/lotus/info/portal/Webcast-2009-10-21-PortalWCM-Serviceability.pdf

Questions:

Time	Question asked
0:00:00	Music
0:00:01	General Introduction
0:00:25	Introduction by Speaker
0:02:05	Presentation on WebSphere Portal and Web Content Management Serviceability and Automatic Data Collection
0:14:43	Demonstration of downloading, extracting, and Collecting Data using ISA-Lite
0:42:56	Summary of Presentation on WebSphere Portal and Web Content Management Serviceability and Automatic Data Collection
0:44:16	Poll of Callers
0:45:28	Can ISA-Lite be installed in a directory other than the <WebSphere Portal Home> directory? Is there a toolkit available that can be used on the Solaris platform?
0:48:36	If there is a problem when running ISA/ISA-Lite, how do we report this?
0:49:27	We have been running ISA-Lite in our AIX environment and we have run into issues where ISA-Lite hangs/crashes, have there been similar issues resolved in later versions of ISA-Lite? Can PMRs be opened for the ISA-Lite tool? Would running ISA-Lite from the <wp_profile> directory cause any problems?
0:54:43	How can we collect data on i-Series using the automatic log collection tools? Will the command line version of ISA-Lite work on i-Series?
0:57:06	What is the advantage of using the ISA Workbench instead of ISA-Lite? In the demonstration there was a question about enabling tracing without restarting the server or with restarting the server, are there instances where Support would require you to restart the Portal server?
1:01:32	When using PMR Stamping how do you keep the inventory information current on a long running PMR?
1:03:14	Closing Remarks
1:04:18	End of call

Refer to the following link to read the replies to questions submitted in advance of the call (scroll down):
http://www.ibm.com/developerworks/forums/thread.jspa?threadID=276810

Cross Reference information

Segment	Product	Component	Platform	Version	Edition
Organizational Productivity- Portals & Collaboration	WebSphere Portal	Web Content Management Integration	AIX, HP-UX, i5/OS, Linux, Solaris, Windows	6.1, 6.0

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Document information


Product categories:

	Software

	Organizational Productivity, Portals & Collaboration

	Portals

	WebSphere Portal

	Database Connectivity


Operating system(s):
	AIX, HP-UX, Linux, Solaris, Windows, i5/OS, z/OS

Software version:
	6.0, 6.1

Reference #:
	1403887

IBM Group:
	Software Group

Modified date:
	2009-11-02

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