Collecting Data for Spectrum Protect: Reporting and Monitoring Install

Resolving The Problem

Collecting Troubleshooting Data early, even before opening a Case, helps IBM® Support quickly determine if:

Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.

Collecting Data: Table of contents:

	Gathering general information
	Gathering Reporting and Monitoring Installation Information
	Submitting Information to IBM Support
	Online Self-Help Resources
	Related Information

Entering general information into an electronically-opened Problem Case (previously called PMRs) eliminates waiting on the phone to provide general information to support.

For UNIX/Linux platforms, gather the following files:

• /opt/tivoli/tsm/reporting/IBM_Tivoli_Storage_Manager_for_Reporting_and_Monitoring_InstallLog.log
  /var/tivoli/tsm/logs.zip

tar and compress the following directories:

• /usr/ibm/common/acsi/logs/root
  /opt/tivoli/tsm/reporting/_uninst

Run the following command:

• /opt/tivoli/tsm/reporting/itm/bin/tacmd pdcollect
  The above command will generate a *.tar.Z file.

For Windows platforms, gather the following files:

• C:\IBM\Tivoli_Storage_Manager_for_Reporting_and_Monitoring_InstallLog.log
  C:\IBM\log.txt
•  

zip the following directories:

• C:\Program Files\IBM\common\acsi\logs
  C:\IBM\_uninst
  C:\IBM\itm\installITM




 
•  

Run the following command:

• C:\IBM\itm\BIN\tacmd pdcollect.cmd
  The above command will generate a .jar file.

After a Case is open, you can submit diagnostic troubleshooting data to IBM.

When data is uploaded to the Case, the status will be automatically be updated to acknowledge that data has been received. If you are still working with older Problem Management Records, you will want to update the PMR to indicate that you have sent the data.

• Review up-to-date product information at the IBM Spectrum Protect page.

• The Tivoli Storage Manager Product page is also still available if you have the older product..

• Sign into your account on the Spectrum Protect Product page, to access additional resources or to open a Case with the Support team.

• Exchanging information with IBM Technical Support
• Latest Spectrum Protect Server and Client Downloads - Fixpacks and Interim Fixes