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IBM Support Assistant product add-ons available for TIO, TPM and TPMSW v5.1.

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Abstract
Version 4 of the ISA utility plugins are now available for Tivoli Intelligent Orchestrator, Tivoli Provisioning Manager and Tivoli Provisioning Manager for Software v5.1.
 
Content
To obtain the add-on, download and install IBM Support Assistant v4 at no charge. Once the ISA workbench is installed, follow these instructions to obtain the product specific add-on.

1) Use the update menu to locate new product add-ons->



2) Select the SW release (TIO, TPM or TPMSW) for the product add-on to install and choose "next"->




3) Select the Log Analyzer tool and choose "next"->



4) Accept the terms of the license agreement and choose "next"->



5) Choose "finish"->

6) Once the installation completes, choose "finish". Note: The Log Analyzer tool is ~ 90MBs so the download may take a few minutes->



7) Choose "yes" to restart the ISA workbench->



8) Once the ISA workbench as restarted, you can navigate and view product information->



.......................



9) Additional options are available under the "Analyze Problem" activity. Specifically, log collection and analysis->



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10) Use the ISA workbench and product specific add-on(s) and tooling to facilitate problem determination and service requests with IBM support.

 
Related information
IBM Support Assistant
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Systems and Asset ManagementIBM Tivoli Provisioning Manager AIX, Linux, Solaris, Windows5.1
Systems and Asset ManagementIBM Tivoli Provisioning Manager for Software AIX, Linux, Solaris, Windows5.1
 
 

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Document information

Product categories:

Software

Systems and Asset Management

Change & Configuration

IBM Tivoli Intelligent Orchestrator

Operating system(s):

AIX, Linux, Solaris, Windows

Software version:

5.1, 5.1.1.1, 5.1.1.2

Reference #:

1307118

IBM Group:

Software Group

Modified date:

2009-05-28

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