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Avoid Software Problems and Solve the Tough Ones Fast! AM Session
 Webcast
 
Abstract
Audience: Customers

Abstract:

This STE will cover:
- Electronic Support Strategy
- eSupport Website
- RSS Feeds & MyNotifications
- Electronic Service Request (ESR)
- PMR Best Practices
- Communities & Wikis
- Fix Central
- Software Support Toolbar
- Support Assistant
- Log Analyzer
- Education Assistant
- Assist On-Site
- Resources & Demos
- Q &A

Presented by: James Pierce and Betsy Autry

Date: June 16, 2009
10:00 AM Eastern US
 
 
Content
This is the Powerpoint Presentation used for the live session:
IBM_electronic_support_STE_06162009.ppt

NOTE:
Approximately 1-2 hours after the live session concludes, you can replay the presentation at this link:
https://de202.centra.com:443/GP/main/000001786b98000001218b5ffedd97e0

NOTE: You will need the event password to access the recording.
Event Password = tiv0li (0 is a zero).

If you are unable to access the recording, please contact the ISST Technical Enablement Delivery team for assistance:

isstte@us.ibm.com
 
 
 

Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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Document information
 Product categories:
 Software
 Systems and Asset Management
 Systems Performance
 IBM Tivoli Components
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows
 Software version:
  All Versions
 Reference #:
  7015936
 IBM Group:
 Software Group
 Modified date:
 2009-06-15

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