Troubleshooting
Problem
Virtual Machine (VM) and virtualization guest support for IBM Spectrum Protect™ and IBM Tivoli Storage Manager products for versions 7.1 and 8.1, and any restrictions on that support, in the tables below.
Resolving The Problem
Tip: The product now known as IBM Spectrum Protect™ was named IBM Tivoli® Storage Manager in releases earlier than Version 7.1.3. To learn more about the rebranding transition, see technote 1963634.
The support position and restrictions for IBM Spectrum Protect products running inside virtual machine guest operating systems and through virtualization is listed below.
Note for all virtualization technologies:
- The guest must be running an operating system supported by the IBM Spectrum Protect product. See Related URLs below for the IBM Spectrum Protect product Operating System support pages.
- IBM Spectrum Protect products and components which rely on other IBM and third-party products will only be supported if the requisite IBM and third-party components are also supported by the virtualized environment. Examples of these dependencies are listed but not limited to the following:
- For the IBM Spectrum Protect Server product, IBM Db2 must also support running within the virtualized environment
- For the Data Protection products, the application being protected must also support running on that operating system inside a guest
- The performance of IBM Spectrum Protect applications, especially the IBM Spectrum Protect server, ultimately depends on the resources available to the application whether deployed in a physical or virtual environment. Please refer to the IBM Spectrum Protect Blueprint for guidance on resource considerations for the IBM Spectrum Protect server.
Links to virtualized environment sections below:
Physical and Virtual Partitions
Microsoft Hyper-V Virtual Guest
Red Hat Enterprise Linux and SUSE Linux Enterprise Server Kernel-based Virtual Machine (KVM)
Nutanix Acropolis
Citrix XenServer
Other cloud-based deployment technologies
IBM Workload Partitions for AIX (WPAR)
Solaris Containers
z/VM Hypervisor Guest
All IBM Spectrum Protect products and components are supported on physical machines that have been physically or virtually partitioned such that each partition is provisioned with dedicated, discrete resources (CPU, memory, I/O).
Some examples of such supported physical or virtual partitions:
- IBM Logical Partitions (LPAR) including LPARs within a IBM Virtual I/O Server (VIOS) environment
- IBM Dynamic Logical Partitions (DLPAR)
- IBM System z Processor Resource/System Manager (PR/SM)
- HP nPartitions
- HP vPartitions
- Sun Dynamic System Domains (DSD)
If other virtualization technologies are used in conjunction with the physical or virtual partitions, such that the resources are then purely virtual (not dedicated) and/or are not discrete, you must use the support tables below for that virtualization technology to determine whether IBM Spectrum Protect products or components are supported in that environment.
VMware ESXi Guest
|
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | No |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Yes |
|
IBM Spectrum Protect HSM for Windows clients | Yes |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Yes |
|
IBM Spectrum Protect FastBack | Yes |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
Microsoft Hyper-V Virtual Guest
The support position for the following IBM Spectrum Protect products and components is for backup and recovery within the virtual guest.
Backups of the Hyper-V virtual machines from the parent partition using Microsoft's Volume Shadow Copy Services (VSS) is supported using the IBM Spectrum Protect Windows Backup-Archive client Version 6.2 and above. See the IBM Tivoli Storage Management Information Center for more information about this topic.
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | No |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Not applicable |
|
IBM Spectrum Protect HSM for Windows clients | No |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Yes |
|
IBM Spectrum Protect FastBack | Yes |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
The support position for the following IBM Spectrum Protect products and components is for backup and recovery within the virtual guest.
The IBM Spectrum Protect Backup-Archive client does not provide integrated backups of KVM virtual machine images from the Linux host environment. Customers who wish to use the Backup-Archive client on the Linux KVM host to backup and recover virtual machine images must ensure that the images are placed in a consistent state before the backup (for example, by suspending the virtual guest machine) to ensure that the data will be recoverable.
Note: This section also applies to IBM Spectrum Protect components running on Ubuntu.
Note: This section applies to KVM running on Intel (x64) and IBM z Systems.
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | No |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Yes |
|
IBM Spectrum Protect HSM for Windows clients | Yes |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Yes |
|
IBM Spectrum Protect FastBack | No |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
Nutanix Acropolis Virtual Guest
The support position for the following IBM Spectrum Protect products and components is for backup and recovery within the virtual guest.
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | No |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Not applicable |
|
IBM Spectrum Protect HSM for Windows clients | No |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
Citrix XenServer
The support position for the following IBM Spectrum Protect products and components is for backup and recovery within the virtual guest.
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
Note: The Backup-Archive and API clients are the only IBM Spectrum Protect components that support Citrix XenServer at this time.
|
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | No |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Yes |
|
IBM Spectrum Protect HSM for Windows clients | Yes |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Yes |
|
IBM Spectrum Protect FastBack | Yes |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
For cloud platforms and cloud services not specifically listed, such as IBM SoftLayer Bare Metal servers, support of IBM Spectrum Protect products is based on the underlying virtualization technology and/or operating system as listed in this article (virtualization technology) or the applicable hardware and software requirements (operating system) for the specific
IBM Spectrum Protect component.
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | Yes |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Yes |
|
IBM Spectrum Protect HSM for Windows clients | Not applicable |
|
IBM Spectrum Protect for Mail (DP for Domino) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Not applicable |
|
IBM Spectrum Protect FastBack | Not applicable |
|
IBM Spectrum Protect for SysBack | Yes |
|
1 IBM Spectrum Protect logs and configuration files must be defined to non-default locations
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | Yes |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Yes |
|
IBM Spectrum Protect HSM for Windows clients | Not applicable |
|
IBM Spectrum Protect for Mail - DP for Domino | Yes |
|
IBM Spectrum Protect for Mail - DP for Exchange | Not applicable |
|
IBM Spectrum Protect for Databases - DP for Oracle | Yes |
|
IBM Spectrum Protect for Databases - DP for SQL | Not applicable |
|
IBM Spectrum Protect for Enterprise Resource Planning | Yes |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Not applicable |
|
IBM Spectrum Protect FastBack | Not applicable |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
IBM Spectrum Protect PRODUCT/COMPONENT
|
SUPPORT?
|
ADDITIONAL SUPPORT INFORMATION
|
IBM Spectrum Protect Server IBM Spectrum Protect Operations Center IBM Spectrum Protect Reporting and Monitoring |
Yes |
|
IBM Spectrum Protect Backup-Archive and API clients | Yes |
|
IBM Spectrum Protect Storage Agent | Yes |
|
IBM Spectrum Protect UNIX HSM (Space Management) clients | Not applicable |
|
IBM Spectrum Protect HSM for Windows clients | Not applicable |
|
IBM Spectrum Protect for Mail (DP for Domino, DP for Exchange) | Yes |
|
IBM Spectrum Protect for Databases (DP for Oracle, DP for SQL) | Yes |
|
IBM Spectrum Protect for Enterprise Resource Planning | Not applicable |
|
IBM Spectrum Protect FastBack for Workstations / CDP for Files | Not applicable |
|
IBM Spectrum Protect FastBack | Not applicable |
|
IBM Spectrum Protect for SysBack | Not applicable |
|
Related Information
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Modified date:
14 May 2021
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