IZ20550: ATTEMPTING TO LOGIN TO WEB REPORTING FAILS WITH THE ERROR 'INCORRECT USER ID OR PASSWORD' EVEN THOUGH THEY ARE CORRECT

APAR status

• Closed as program error.

Error description

• When attempting to login to Web Reporting, the user will receive
  the message 'Incorrect User ID or Password' even though the User
  ID and Password are correct.
  

Local fix

• This occurs when the Standard Account Code Structure has been
  altered from the ISC Administration Console.  The change to the
  structure breaks the connection from the Account Code
  Structure to the User Group and attempts to
  login will fail because all users are no longer in a User Group
  that is allowed to view any Account Code Structures.
  
  This is the primary work around:
  
  1) For each User Group that needs access, go to Edit for the
  User Group.
  2) Click '< Add' for each Account Code Structure that the User
  Group will need to access.
  3) Click 'Make Default' button for the default Account Code
  Structure
  
  You will need to repeat these steps for each User Group that
  needs access to that Account Code Structure.
  
  In addition to the workaround, there is also a fix posted on Fix
  Central that can be applied to the TUAM 7.1 Release that has
  already had the Fixpack applied.  The Fix Central location is
  here:
  http://www-912.ibm.com/eserver/support/fixes
  
  Do not apply the Fix until AFTER the 7.1 Fixpack has been
  applied.
  

Problem summary

• When attempting to login to Web Reporting, the user will receive
  the message 'Incorrect User ID or Password' even though the User
  ID and Password are correct.
  

Problem conclusion

• This occurs when the Standard Account Code Structure has been
  altered from the ISC Administration Console.  The change to the
  structure breaks the connection from the Account Code
  Structure to the User Group and attempts to
  login will fail because all users are no longer in a User Group
  that is allowed to view any Account Code Structures.
  

Temporary fix

• In addition to the workaround, there is also a fix posted on Fix
  Central that can be applied to the TUAM 7.1 Release that has
  already had the Fixpack applied.  The Fix Central location is
  here:
  http://www-912.ibm.com/eserver/support/fixes
  
  Do not apply the Fix until AFTER the 7.1 Fixpack has been
  applied.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV USAGE & ACT

• Fixed component ID

  5724O3300

Applicable component levels

• R710 PSY

     UP