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Abstract
If you experience difficulty when contacting IBM Software Support or if you do not know your IBM Customer Number (ICN), please contact your IBM Sales Representative. If you do not have this information, use the links below to find the individual or local country contact number for IBM Sales.
Content
Directory of worldwide contacts
| Access online tools | Knowledge management |
MyISS Customer Support Portal Access
| IBM Security product documentation or online training can be accessed by clicking the appropriate link below: Security Product Documentation Security Product Online Training IBM Security Products - Home |
| Product licensing resources (non-OneTrust) | |
| License Registration Center (LRC) Use LRC for:
| IBM Security Systems Licensing Center You will receive a separate e-delivery for products using this licensing method (also known as Flexera) |
| Research your issue online | Products lifecycle information |
| The ISS knowledge base content is available via the IBM Support Portal: http://www.ibm.com/support/entry/portal Having trouble finding knowledge base content, now known as Technotes? Please review Improve your ISS KBA search results using the IBM Support Portal. | Security Systems Lifecycle Policy Security Systems Lifecycle Dates |
| Managed Security Services | IBM X-Force research |
| Virtual Security Operations Center (VSOC) Click here for Portal Access | XPUs by Product Product Coverage by Microsoft Bulletin X-Force Database IBM Security White Papers |
| Resources | |
| Maintenance renewals - send an email to issrenew@us.ibm.com Include your service contract number(s), order confirmation number(s) (OCN) or sales order number(s) | License/key issues -please review topic #7 License key / OneTrust / Licence key reset in the Migration FAQ (see Related Information section below for FAQ link) |
Contacting IBM Software Support
When contacting IBM Software Support by telephone, always choose option #2 for Software Support. Technical Support for the entire IBM Security product portfolio, including Proventia Appliances, is provided by IBM Software Support.
Web (electronic) support
The IBM Software Support website is located at www.ibm.com/software/support
· Open a Service Request (electronic problem submission tools)
· Register and maintain your Authorized Caller list
· Search IBM's technical support knowledge base
· Find troubleshooting information, planning and installation documents
Telephone (voice) support
Visit our website at http://www.ibm.com/planetwide/ to find the technical support phone number for your country. When contacting IBM’s Software Support, each caller will be asked to provide the following:
· Your IBM Customer Number (ICN)
· Company name
· Caller name and phone number
· The name and version/release of the software for which you are requesting support
IBM Support Portal Resources
If you are new to the IBM Support Portal, please visit the IBM Electronic Support channel on YouTube to learn about the IBM Electronic Support portfolio. http://www.youtube.com/user/IBMelectronicsupport
Revisions to the Terms and Conditions of your Support and Maintenance Agreement
IBM Customer Agreement - Attachment for Support and Maintenance of IBM Security Products
http://www.ibm.com/services/us/iss/html/contracts_worldwide_landing.html
Related information
ISS Customer Support Migration - FAQs
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Security | Proventia Management SiteProtector System | Not Applicable | Windows | 2.0 SP 8.0, 2.0 SP 8.1, 2.9 | |
| Security | Proventia Network Multi-Function Security | Not Applicable | Firmware | 4.6 | |
| Security | IBM Security Virtual Server Protection for VMware | Not Applicable | Firmware | 1.1 | |
| Security | Internet Scanner Software | Not Applicable | Windows | 7.0.2 | |
| Security | Proventia Network Enterprise Scanner | Not Applicable | Firmware | 2.3 | |
| Security | Proventia Virtualized Network Security Platform | Not Applicable | Firmware | 3.3, 4.1, 4.3 | |
| Security | IBM Security Server Protection | RealSecure Server Sensor | AIX, HP-UX, Solaris, Windows | 7.0 - SR 4.1, 7.0 - SR 4.3, 7.0 - SR 4.4 | |
| Security | IBM Security Server Protection | Proventia Server | Windows, Linux | 1.5.2, 2.1, 2.2 | |
| Security | Security Network Intrusion Prevention System | Not Applicable | Firmware | 4.1, 4.2, 4.3 | |
| Security | IBM Security Network Active Bypass | Not Applicable | Firmware | 1.0 | |
| Security | IBM Security Network Controller | Not Applicable | Firmware | 1.0 | |
| Security | Proventia Desktop Endpoint Security | Not Applicable | Windows | 9.0, 10.0, 10.1 | |
| Security | Proventia Network Anomaly Detection System | Not Applicable | Firmware | 4.0.2, 4.0.3 | |
| Security | Proventia Network Intrusion Prevention System for Crossbeam | Not Applicable | Firmware | 2.0 | |
| Security | Proventia Network Mail Security System | Not Applicable | Firmware | 2.8 | |
| Security | Proventia Web Filter | Not Applicable | Linux, Windows | 2.3 |
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.