Troubleshooting
Problem
A Tivoli Storage Manager server is upgraded to V6 via console mode. The installation process hangs with the following message : "Preparing CONSOLE Mode Installation"
Symptom
The installation is run with the root user ID in console mode using the following command :
./install.bin -i console
The install starts, the language is selected (2 - English), and then the message "Preparing CONSOLE Mode Installation..." is logged and no further message. For example :
# ./install.bin -i console
Preparing to install...
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...
Launching installer...
=======================================================================
Choose Locale...
----------------
1- Deutsch
->2- English
3- Espa ol
4- Fran ais
5- Italiano
6- Portugu s (Brasil)
CHOOSE LOCALE BY NUMBER: 2
=======================================================================
Tivoli Storage Manager (created with InstallAnywhere)
-----------------------------------------------------------------------
Preparing CONSOLE Mode Installation...
Cause
The AIX system is incorrectly configured for DNS resolution.
Diagnosing The Problem
In this case, the installation actually does not hang but is slow to resolve the host name because of the misconfigured DNS. The installation process eventually continued to run after one hour.
To confirm the cause of the problem, verify that other processes such as telnet or putty login are also slow to connect. Verify the contents of the /etc/netsvc.conf file. For example :
hosts=local, bind
This entry indicates that a DNS is used.
Resolving The Problem
Correct the misconfigured name resolution in /etc/hosts, or in the /etc/netsvc.conf or other network-related configuration files. Use the AIX "nslookup <hostname>" command to confirm the proper configuration. Retry the Tivoli Storage Manager server upgrade after the AIX name resolution is corrected.
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Document Information
Modified date:
17 June 2018
UID
swg21669150