IBM Rational Elite Support for Eclipse details

Product documentation


Abstract

This techdoc contains the details of the Eclipse support offering.

Content

IBM® Rational® Elite Support for Eclipse is delivered as an annual subscription and priced per user. Support is provided through remote IBM support teams. For information regarding pricing and ordering, please refer to the on-line software catalog.

Technical detail
Elite Support
Technical Support:
    Trusted Support From IBM to Flexibly Meet Your Needs
    Availability
Worldwide
    Support Hours
24x7x365
    Voice Submission Hotline
Yes
    Electronic Submission
Yes
    Response Time
2 business hours
    Technical Support Incident Limit
Unlimited
    Technical Contacts
# of subscriptions
    Language in which support is provided
English and Japanese
Defect Resolution:
    Take Advantage of IBM Technical Resources to Quickly Address Defects
    Defect Submissions Tracked Online*
Yes
    Defect Patch Fixes Available Online*
Yes
    Critical Defect Workaround Development
Yes
    Defect Fixes Submitted to Applicable Community Projects
Yes
    Back Porting Current Defect Fixes to Supported Versions
Yes
Learning & Self Service:
    Leverage the Breadth of IBM Resources
    Online Documentation
n/a
    Access to Technical Content on IBM developerWorks
Yes
    Access to Support Forums on IBM developerWorks
Yes
    Access to Relevant IBM developerWorks Newsletters
Yes
    Access to IBM developerWorks Webcasts and Events
Yes
Pricing:
    Highly Competitive Prices Lower Barriers to Entry
    Per subscriber, per year
Yes

*Since the IBM Rational Elite Support for Eclipse offering is for an open source software project, all defect tracking and fixes are provided through the official Eclipse.org web site and organization.

Original publication date

2006/12/5

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Document information


More support for:

Rational Elite Support for Eclipse
General Information

Software version:

3.2.1, 3.2.2, 3.3, 3.3.1, 3.3.2, 3.4

Operating system(s):

Linux, Windows

Reference #:

7008844

Modified date:

2011-02-03

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