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"Invalid path to authentication servlet" error when logging into RTC, RRC, RDNG

Technote (troubleshooting)


Problem(Abstract)

Attempts to login to IBM Rational Team Concert (RTC), Rational Requirements Composer (RRC) or Rational DOORS Next Generation (RDNG) results in "Invalid path to authentication servlet" error.

Symptom

When launching a hyperlink from Microsoft applications (such as Microsoft Outlook, Word, Excel, or others) to the repository in Microsoft Internet Explorer 8 (and not Mozilla Firefox) the following error will occur:

HTTP 403: "Invalid path to authentication servlet"


Cause

The proxy server is returning an HTTP 403 error code due to Internet Explorer disallowing HTTP traffic on the local file system.

Resolving the problem


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational DOORS Next Generation General information
Software Development Rational Requirements Composer General Information

Document information

More support for: Rational Team Concert
Work Items

Software version: 3.0.1.2, 3.0.1.3, 3.0.1.4, 3.0.1.5, 3.0.1.6, 4.0, 4.0.0.1, 4.0.0.2, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.0.5, 4.0.6

Operating system(s): AIX, Linux, Solaris, Windows

Software edition: Standard

Reference #: 1609759

Modified date: 19 June 2014