PJ44074: SOLUTION DEPLOYMENT STATUS CHECK IN ADMIN CLIENT CAN ENCOUNTER LOCK CONTENTION ERRORS (FNRPE2131090018E) IN TARGET OBJECT STORE

IBM Case Manager V5.2.1 Fix Pack 4 for Linux for System z
IBM Case Manager V5.2.1 Fix Pack 4 for Windows
IBM Case Manager V5.2.1 Fix Pack 4 for Linux
IBM Case Manager V5.2.1 Fix Pack 4 for AIX

APAR status

• Closed as program error.

Error description

• The Solution Deployment Status check that continuously "pings"
  the Target Object Store during solution deployment to check the
  current status of the deployment so that it can be displayed in
  the Case Manager Administration Client UI can sometimes
  encounter lock contention errors (FNRPE2131090018E) while large
  Workflow maps are being transferred, etc., as part of the
  solution deployment process itself.  As a result of this issue,
  the UI in the Case Manager Administration Client will indicate
  that the solution deployment itself has failed even when it has
  in fact succeeded - as seen in the Detail and Error Deployment
  Log files produced.
  

Local fix

• Unlike Case Manager Administration Client, the Case Manager
  Configuration Tool does not "ping" the Target Object Store
  during solution deployment to check the current status of the
  deployment.  So using the Case Manager Configuration Tool to
  deploy the solution (using the "Deploy Solution" step from a
  "Production Profile" - even in a "Development" environment) is a
  viable workaround.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case Manager Administration Client users encountering        *
  * Workflow lock contention errors during solution deployment   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To fix this problem, apply 5.2.1.4-ICM-FP004 or later        *
  * releases.                                                    *
  ****************************************************************
  

Problem conclusion

• Fixed in 5.2.1.4-ICM-FP004 and higher.  The fix for this problem
  is provided in and resolved by IBM Case Manager
  5.2.1.4-ICM-FP004 or later releases.
  
  With this fix, Case Manager Administration Client users are much
  less likely to encounter Workflow lock contention errors during
  solution deployment because the code that pings and displays the
  current deployment status during the deployment will now use
  cached connection information.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR ADM CL

• Fixed component ID

  5725A1506

Applicable component levels

• R520 PSN

     UP

• R521 PSY

     UP