LO79011: BB devices may resync data when syncing e-mail and To Do at same time.

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APAR status

  • Closed as program error.

Error description

  • BB is not supposed to be executing SyncML (To Dos) and Exchange
    ActiveSync (EAS) (Mail, Calendar, and Contacts) syncs in
    parallel.  Depending on how the syncs are overlapped and the
    data changes included in those overlapped syncs, the next sync
    of each data type may be a refresh sync which deletes all the
    data on the client and gets a new, complete copy from the
    server.  These refresh syncs can contain quite a bit of data
    which can been seen in time syncing, battery consumption,
    network bandwidth, etc.
    

Local fix

  • Workaround is to disable To Dos sync which first was released
    with BB OS 10.2.1.
    

Problem summary

  • Customers complained of degraded battery life using BlackBerry
    devices when syncing To Dos.  What was found was the device
    would continously resync all data as a result of the device
    syncing two different protocols at the same time.
    

Problem conclusion

  • The Notes Traveler server was updated to work around this issue
    in with BB devices syncing ActiveSync and SyncML protocol at the
    same time.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO79011

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-11

  • Closed date

    2014-03-22

  • Last modified date

    2014-03-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP



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Document information


More support for:

IBM Notes Traveler

Software version:

9.0

Reference #:

LO79011

Modified date:

2014-03-22

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