IBM Support

IV10016: BLANK NULL WINDOW WHEN INSTALLING THE WINPROCES COLLECTOR

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When performing a manual installing the Winprocess collector on
Windows platform customer encounters a blank (null) window as
the installation proceeds and installation has to be aborted.

Local fix

  • The WPC exe file from TUAM 7.1.3 can be used as there were no
changes to this between TUAM 7.1.3 and TUAM 7.3

A TUAM 7.3 version of the WPC collector will be available in the
TUAM 7.3 Fix Pack 3 due out the end of December

Problem summary

  • ERROR DESCRIPTION:

When performing a manual installing the Winprocess collector on
Windows platform customer encounters a blank (null) window as
the installation proceeds and installation has to be aborted.

LOCAL FIX:
The WPC exe file from TUAM 7.1.3 can be used as there were no
changes to this between TUAM 7.1.3 and TUAM 7.3

Problem conclusion

  • A TUAM 7.3 version of the WPC collector will be available in the
TUAM 7.3 Fix Pack 3 due out the end of December

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV10016
    • 

  • Reported component name
    TIV USAGE & ACT
    • 

  • Reported component ID
    5724O3300
    • 

  • Reported release
    730
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-11-01
    • 

  • Closed date
    2011-12-12
    • 

  • Last modified date
    2011-12-12
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV USAGE & ACT
    • 

  • Fixed component ID
    5724O3300
    • 



Applicable component levels


    

  • R750  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNHG7","label":"Tivoli Usage and Accounting Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            12 December 2011
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback