IC91365: TPC 5.1.1 INSTALLATION NOT ABLE TO COMPLETE DUE TO MCAFEE ANTI-VIRUS SOFTWARE CAUSING CONFLICTS.

APAR status

• Closed as documentation error.

Error description

• DETAIL OF PROBLEM:
  
  A running Mcafee Anti-Virus Software causes the TPC 5.1.1.
  installer to run extremely slow and not complete.
  Ultimately, resulting in a time-out at the Tivoli Integrated
  Portal Install Component.
  
  
  RECREATE STEPS:  Run TPC Installer with Mcafee Anti-Virus
  Software enabled and running.
  ________________________________________________________________
  DB2 Version used for Server:  DB2 9.7
  The defect is against component:  5608TPC00
  Server/Manager build/release (TPC):  5.1.1
  Agent build/release (TPC):  N/A
  Server/Manager (OS):  Windows 2008
  Agent (OS):   N/A
  ________________________________________________________________
  Problem as described by customer:  Unable to install TPC 5.1.1
  due to slow response
  Initial customer impact (low/med/high):  med.
  

Local fix

• Local Fix:  Disable Anti-Virus Software and Reboot Server. Then
  resume Installer
  

Problem summary

• Users Affected:
  All TPC Users
  
  Problem Description:
  TPC 5.1.1 installation is not able to complete due to McAfee
  anti-virus software causing conflicts.
  

Problem conclusion

• The Limitations and Known Issues technotes have been updated.
  TPC 5.1.1.1 -
  http://www-01.ibm.com/support/docview.wss?uid=swg21621647
  
  This text was added:
  Some antivirus software can interfere with the Tivoli Storage
  Productivity Center installation process. To avoid this, disable
  all antivirus software on the target system and restart the
  system before you install Tivoli Storage Productivity Center.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels