IBM Support

Error: '...The selected document could not be opened' when opening and RTF document

Technote (FAQ)


Question

Using Lotus® Documents, you attempt to open a document in Rich Text File format (.rtf) that contains a .wmf graphic and you receive the following error message:


    "An error occurred. The selected document could not be opened."
Changing the file extension from .rtf to .doc does not change the situation.

Answer

This issue was reported to Quality Engineering as SPR# DLYN7593NZ.


In one particular case, the .rtf file contained a Microsoft Windows Metafile (.wmf) graphic that prevented it from loading properly in Lotus Documents.

You can work around this issue as follows:

1. Use Wordpad to open the file.

2. Save the file using the .rtf file format.

3. Open the newly saved .rtf file using Lotus Documents.



Document information

More support for: IBM Notes
Embedded Symphony

Software version: 8.0

Operating system(s): Linux, Windows

Reference #: 1267066

Modified date: 22 August 2007