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WebSphere support wants to help you take full advantage of your product. Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics and presenters.

Schedules are subject to change. For questions or topic suggestions, contact the Technical Exchange team.

You will need an IBM ID and password, which are used site-wide at ibm.com to attend Webcasts.

Please call into the phone conference and join the e-meeting 10 minutes early.

24 Nov 2009Implementing Cache Replication in WebSphere Application Server V6.1 and V7
Presenter(s): Rama Boggarapu
Time: 24 Nov 2009, 11 AM EST (GMT-5)
This session provides all the details you need to know to implement Cache Replication in WebSphere® Application Server. It provides an overview of the various types of replication available, best practice recommendations, and information on troubleshooting some common problems with replication.

25 Nov 2009WebSphere Application Server V7 - Business-level applications
Presenter(s): Kumaran Nathan & Ganesan Karuppaiah
Time: 25 Nov 2009, 11 AM EST (GMT-5)
This session describes the concepts and benefits of business-level applications, a new feature in WebSphere® Application Server V7. Business-level applications allow you to group multiple artifacts, including EAR files, shared libraries, and other components as a single logical construct.

01 Dec 2009Troubleshooting Memory Leaks and Other Java Errors using the IBM Support Assistant
Presenter(s): Jonathan Gibbs
Time: 01 Dec 2009, 11 AM EST (GMT-5)
This presentation focuses on two tools in the IBM® Support Assistant - "IBM Pattern Modeling and Analysis Tool for Java™ Garbage Collector" and the "Heap Analyzer" and how they can be used to identify and debug memory leaks.

02 Dec 2009Creating Custom Reports in WebSphere Business Modeler
Presenter(s): Hau V Nguyen
Time: 02 Dec 2009, 11 AM EST (GMT-5)
This WebSphere® Support Technical Exchange shows customers how to create custom reports in WebSphere Business Modeler V6.2. Customers will learn how to use palette elements and XPATH functions to return project data.

03 Dec 2009Basic WebSphere Transformation Extender Troubleshooting
Presenter(s): Arun Ramamurthy & Philip Van Baelen
Time: 03 Dec 2009, 11 AM EST (GMT-5)
This session covers basic troubleshooting techniques for common errors encountered with WebSphere® Transformation Extender maps run with Design Studio or the Launcher.

08 Dec 2009CICS Explorer: Collecting Diagnostics
Presenter(s): Bill Bulfin
Time: 08 Dec 2009, 11 AM EST (GMT-5)
This Support Technical Exchange highlights areas where customers might experience problems deploying or using the CICS Explorer, and describes the diagnostic information which should be collected to ensure efficient problem resolution. The presentation focuses on the Windows® platform.

09 Dec 2009WebSphere MQ Queue Manager Clusters
Presenter(s): Tim Elwood
Time: 09 Dec 2009, 11 AM EST (GMT-5)
This WebSphere® Support Technical Exchange discusses the purpose, usage, and configuration of WebSphere MQ clusters in a distributed environment.

10 Dec 2009Open Mic - Considerations in Designing and Maintaining WebSphere MQ Clustering Environment
Presenter(s): Bill Newcomb, Yana Johnson, Mark Womack, Andy Emmett, Anthony Beardsmore, Gavin Beardall, Mark Castle & Russell Finn
Time: 10 Dec 2009, 11 AM EST (GMT-5)
This WebSphere® Support Technical Exchange Open Mic session explores customer questions on how to design, configure and maintain a WebSphere MQ clustering environment. This session also gives you the opportunity to interact with a panel of WMQ experts on the topic of clustering in WebSphere MQ.

15 Dec 2009WebSphere Integration Developer 6.2 Installation and Upgrade -- Issues and Best Practices
Presenter(s): Ying Zhao
Time: 15 Dec 2009, 11 AM EST (GMT-5)
This presentation assists customers in planning and troubleshooting WebSphere® Integration Developer installation and upgrade. The session opens with an architecture level product installation discussion. It then discusses planning, tracking, troubleshooting, and recommendations.

16 Dec 2009WebSphere Voice Response - New Configuration and Trace Tool
Presenter(s): Yuchin Fu & David Liu
Time: 16 Dec 2009, 11 AM EST (GMT-5)
This session discusses the supported environment for WebSphere® Voice Response V6.1 and the new dtjit tool for VRBE_XML configuration and trace enablement. The session also informs customers how to set up the Assist On Site session with the Level 2 support team to speed up problem resolution.

17 Dec 2009Use of ClearCase in WebSphere Integration Developer
Presenter(s): Joef Huang
Time: 17 Dec 2009, 11 AM EST (GMT-5)
ClearCase is one of the most widely used team repositories by WebSphere® Integration Developer users. This presentation talks about the supported ClearCase configurations, best practices, common troubleshooting steps and other topics in this area.

22 Dec 2009Transactions in WebSphere Process Server
Presenter(s): Lalitha Chandran
Time: 22 Dec 2009, 11 AM EST (GMT-5)
There are many factors such as invocation styles and the usage of qualifiers that contribute to the configuration of transactions in WebSphere® Process Server. This presentation provides a comprehensive overview of the configuration of transactions through the help of real-time examples.

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