IBM is committed to successfully integrating ILOG’s software and services with our industry-leading WebSphere Software portfolio. This page provides detailed information about product installation and software licensing. Please bookmark this page for future reference.
For additional help with transitioning to IBM Support systems and processes, see the following IBM support Technote: ILOG Transition Tips - Getting Started with IBM Support
- Generic license keys for IBM ILOG products
- Where do I go to obtain temporary keys for month-end orders?
- Where can I manage my ILOG or IBM ILOG definitive license keys?
- Where can I obtain a replacement key for a back-level version?
- Where do I download current versions of IBM ILOG products?
- Where do I download previous ILOG product versions and fixes?
- Where can I find academic versions of IBM ILOG software?
- Frequently asked questions about IBM licensing and support processes
Generic license keys for IBM ILOG products
We now provide generic license keys which will allow you to use your IBM ILOG products without having an account opened in the WebSphere License Key Center.
Note: this applies to ILOG Optimization and ILOG Visualization products released before 2010 as they require keys. ILOG JRules and ILOG Supply Chain Management products do not require keys.
Please refer to the table below to retrieve the list of available generic license keys and download it.
* for Visualization Java products, once logged into the lBM Fix Central site indicated above, only "JViews Charts" will be listed in the first page, however once you accept the agreement you will get the generic license keys for all the JViews products suite.
** for Optimization C++ products, once logged into the lBM Fix Central site indicated above, only "CPLEX" will be listed in the first page, however once you accept the agreement you will get the generic license keys for all the Optimization products suite.
If you are having issues locating the generic license keys from the IBM links above, please contact the eCustomer Care Team
More of these generic keys for other IBM ILOG products families will follow, please refer to the “Where can I manage my ILOG or IBM ILOG definitive license keys?” section if your products are not listed there.
Where do I go to obtain temporary keys for month-end orders?
For customers who have placed a recent order for an IBM ILOG product that requires a license key, your license keys will be made available to you within a couple of days of IBM processing your order.
Note: ILOG Optimization and ILOG Visualization products released before 2010 require keys. ILOG JRules and ILOG Supply Chain Management products do not require keys.
If you need to access your software keys before your order processing is complete, you can download temporary keys, starting from the 25th of every month to the 7th of the following month, from the following web site:
Temporary keys are valid for 2 weeks.
Where can I manage my ILOG or IBM ILOG definitive license keys?
If you were a customer of ILOG prior to its acquisition, all your licenses with active maintenance have been migrated to the IBM WebSphere License Key Center.
I already have a License Key Center password:
Log into the IBM WebSphere License Key Center using your email address and the password you were sent:
I don't have a License Key Center password:
If you are the primary contact of your organization, you should have received an email with instructions on how to log into this site. If you can't locate this email, please try the Forgot your password? (link resides outside of IBM.com) or Don't have a password? (link resides outside of IBM.com) links.
To request a License Key Center password, you will need to supply your IBM Site Number and your IBM Sales Order number or IBM Customer Number. You can find this information on the IBM Proof of Entitlement certificate IBM issued at the time of your order or on the Welcome Letter that IBM issued to your organization's primary contact at the time of migrating entitlement for any existing ILOG licenses with active maintenance to IBM systems.
All my maintenance contracts have expired or I am unsure about my license entitlement
For customers of ILOG prior to its acquisition, only product licenses covered by an active maintenance contract as of 1 January 2009 were migrated to IBM systems. If all your licenses purchased from ILOG prior to its acquisition have expired maintenance contracts, your organization did not receive an IBM Site Number or an IBM Customer Number.
If you require assistance with older ILOG products not covered by an active maintenance contract, please contact your IBM ILOG sales representative or send an email to license@fr.ibm.com. If necessary, your IBM ILOG sales representative may place you in contact with a sales administration team that will verify your entitlement and further assist.
I cannot locate my Proof of Entitlement certificate or Welcome Letter
If you are having issues locating the IBM Site ID information you need to access the IBM WebSphere License Key Center, please contact the eCustomer Care Team or your IBM ILOG sales representative. If necessary, your IBM ILOG sales representative may place you in contact with a sales administration team that will verify your entitlement and further assist.
Where can I obtain a replacement key for a back-level version?
We now offer a new and simple approach to transfer platforms or replace your keys through "Replacement Keys". Replacement Keys are available for most back-level versions of IBM ILOG software on the IBM WebSphere License Key Center, by following the "Replacement Keys" link in the "Getting Help" section of the left menu.
Please find below instructions on how to connect to the IBM WebSphere License Key Center. If you don't have an account or login information to this website, please contact your IBM Sales representative for assistance.
Where do I download current versions of IBM ILOG products?
The IBM ILOG products are available for download from the IBM Software and Services Online site.
To access downloads on IBM.com, you must have an IBM Web ID and password and have been authorized to access the IBM Software and Services On-line tool by your site's Administrative Contact. For detailed information on how to download current ILOG products, please visit the following Product Downloads technote:
If you are having issues accessing product downloads on IBM.com, please contact the eCustomer Care Team. If you need assistance with software installation, please contact IBM WebSphere support.
Where do I download previous ILOG product versions and fixes?
The ILOG Legacy Support Site gathers the most recent supported release levels of IBM ILOG products published before July 1st, 2009 together with their updates:
To log on to the ILOG Legacy Support Site, you will need your IBM ID (the same ID as you use to access the IBM Support portal) and your ILOG Maintenance Contract Number, or MCN, (in the form of IL/XX/XXXX/XX/XXXXXX).
For detailed information on how to download installers and fixes for legacy ILOG products, please visit the following Product Downloads technote:
Where can I find academic versions of IBM ILOG software?
Full versions of the latest releases of IBM ILOG Optimization products are available at no charge, along with professionally-developed courseware, to registered members of the IBM Academic Initiative for teaching and non-commercial research. To qualify, you must be a faculty member or research professional at an accredited institution, or a qualifying member of a standards organization. Membership is granted on an individual basis and renewed annually.
Frequently asked questions about IBM licensing and support processes
Q: Which ILOG or IBM ILOG products require license keys?
A: Current version of IBM ILOG JRules and IBM ILOG Supply Chain Management products do not require keys. Older ILOG versions of these products do require license keys. All versions of IBM ILOG Optimization and IBM ILOG Visualization Products require license keys. You can obtain and manage keys for both current and previous versions of these products using the IBM WebSphere License Key Center.
Q: Where can I get detailed information on product downloads?
A: The Product Downloads technote provides valuable information on how to download installers and fixes for current and legacy ILOG products.
Q: Where do I find my IBM Site Number?
A: You can find your site number on the IBM Proof of Entitlement certificate IBM issued at the time of your order or on the Welcome Letter that IBM sent to your organization's primary contact at the time of migrating your entitlement to IBM systems. The IBM Site Number is some times labeled as "Software Site Number."
The IBM site number will begin with three zeros followed by seven digit string e.g. "0007654321". Your Proof of Entitlement Certificate may only show the seven digit string, therefore, make sure to enter the first three zeros before the seven digit site number.
Q: Where do I find my Sales Order Number?
A: For purchases originally made through IBM, you can find your Sales Order number (or IBM order reference number) on the IBM Proof of Entitlement certificate that IBM sent to your organization's primary contact at the time of your order. The order number is typically a 10 digit string starting with two zeros e.g. 005123456789. Make sure to enter the first two zeros.
Q: Where do I find my IBM Customer Number (ICN)?
A: You can find your IBM Customer Number on the IBM Proof of Entitlement certificate or on the Welcome Letter that IBM sent to your organization's primary contact at the time of migrating your entitlement to IBM systems.
Your ICN is typically a 7-digit code (made up of numbers and/or letters) that identifies your organization. Some customers might receive ICNs with six or eight digits.
Q: Where do I locate my Proof of Entitlement certificate or Welcome Letter?
A: Your organization should have received a Proof of Entitlement certificate or Welcome Letter if your organization owns one or more maintenance contracts active on or after 1 January 2009. If all your licenses purchased from ILOG prior to its acquisition have expired maintenance contracts, your organization will not have received an IBM Site Number or an IBM Customer Number.
If you are having issues locating the information you need to access the IBM Software and Service download sites or the WebSphere License Key Center, please contact the eCustomer Care Team or your IBM ILOG sales representative
If you require assistance with older ILOG products not covered by an active maintenance contract, please contact your IBM ILOG sales representative or send an email to license@fr.ibm.com. If necessary, your IBM ILOG sales representative may place you in contact with a sales administration team that will verify your entitlement and further assist.
Q: What if I do not know my organization's primary contact?
A: If you are unable to identify your organization's primary contact, please contact the eCustomer Care Team or your IBM ILOG sales representative for assistance.
Q: What do I do if the License Key Center does not list all my licenses or I think my on-line entitlement is not accurate?
For customers of ILOG prior to its acquisition, only product licenses covered by an active maintenance contract as of 1 January 2009 were migrated to IBM systems. Keys for products with expired maintenance contracts will be added to the IBM WebSphere License Key Center before the end of March 2010. If you require further information, please send an email to license@fr.ibm.com.
Q: Where can I find product assistance ?
A: If you need assistance with product-related questions, please contact IBM WebSphere support.
Q: Where can I get help with transitioning to IBM Support systems and processes?
A: See the following IBM support Technote (FAQ): ILOG Transition Tips - Getting Started with IBM Support
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