For assistance using ESR / SR, refer to the listings below for contact information for the ESR / SR Help Desk in your region.
The ESR / SR Help Desk can assist you with registration questions, the process of submitting electronic Problem Management Records (PMRs), and any other questions that you might have about the ESR / SR tool.
ESR / SR Help Desk
| All Locations | ||||
 | esrhelpdesk@us.ibm.com | |||
| Internet form | | ESR Customer Service | ||
| PartnerWorld Assistance | | PartnerWorld Assistance | ||
| North America | ||||
| US & Canada | | 800 978 2246 | | M-F, 8a-8p EST |
| Asia Pacific (AP) | ||||
| Australia | | 1800 637 713 | | 8:00 - 18:00 Local |
| China (North) | | 10 800 610 0126 | | 8:00 - 18:00 Local |
| China (South) | | 10 800 261 0126 | | 8:00 - 18:00 Local |
| Hong Kong | | 800 933 594 | | 8:00 - 18:00 Local |
| India | | 61 294079452 | | 8:00 - 17:30 Local |
| Indonesia | | 001 803 61 423 | | 8:00 - 18:00 Local |
| Japan | | 0120 450 260 | | 9:30-12:00 and 13:00-17:00 Local |
| Malaysia | | 1800 801 999 | | 8:00 - 18:00 Local |
| New Zealand | | 0800 444 714 | | 8:00 - 18:00 Local |
| Philippines | | 1800 1611 0265 | | 8:00 - 18:00 Local |
| Singapore | | 800 6161 468 | | 8:00 - 18:00 Local |
| South Korea | | 007986112156 | | 8:00 - 18:00 Local |
| Taiwan | | 008 01611256 | | 8:00 - 18:00 Local |
| Thailand | | 001 800 611 2159 | | 8:00 - 18:00 Local |
| Europe, Middle East, Africa | ||||
| *Countries not listed below* | | +44 1475 898688 | | 8:00 - 17:00 GMT/BST |
| Austria | | 0124592 5940 | | 9:00 - 18:00 CET/CEST |
| Austria (Int'l) | | +43 124592 5940 | | 9:00 - 18:00 CET/CEST |
| Belgium | | 02/210 98 35 | | 9:00 - 18:00 CET/CEST |
| Belgium (Int'l) | | +32 2 210 98 35 | | 9:00 - 18:00 CET/CEST |
| Denmark | | 45 20 82 22 | | 9:00 - 18:00 CET/CEST |
| Denmark (Int'l) | | +45 45 20 82 22 | | 9:00 - 18:00 CET/CEST |
| Finland | | (09) 459 5151 | | 9:00 - 18:00 EET/EEST |
| Finland (Int'l) | | +358 9 459 5151 | | 9:00 - 18:00 EET/EEST |
| France | | 02 38 55 70 10 | | 9:00 - 18:00 CET/CEST |
| France (Int'l) | | +33 2 38 55 70 10 | | 9:00 - 18:00 CET/CEST |
| Germany | | 07032 154 9284 | | 9:00 - 18:00 CET/CEST |
| Germany (Int'l) | | +49 7032 154 9284 | | 9:00 - 18:00 CET/CEST |
| Ireland | | 01 8153639 | | 08:00 - 17:00 WET/WEST |
| Ireland (Int'l) | | +353 1 8153639 | | 08:00 - 17:00 WET/WEST |
| Italy | | 02 70316122 | | 9:00 - 18:00 CET/CEST |
| Italy (Int'l) | | +39 02 70316122 | | 9:00 - 18:00 CET/CEST |
| Netherlands | | 020 5132440 | | 9:00 - 18:00 CET/CEST |
| Netherlands (Int'l) | | +31 20 5132440 | | 9:00 - 18:00 CET/CEST |
| Norway | | 66 99 84 32 | | 9:00 - 18:00 CET/CEST |
| Norway (Int'l) | | +47 66 99 84 32 | | 9:00 - 18:00 CET/CEST |
| Portugal - Lisbon | | 21 892 70 00 | | 9:00 - 18:00 CET/CEST |
| Portugal - Lisbon (Int'l) | | +351 21 892 70 00 | | 9:00 - 18:00 CET/CEST |
| Portugal - Porto | | 22 207 10 00 | | 9:00 - 18:00 CET/CEST |
| Portugal - Porto (Int'l) | | +351 22 2071000 | | 9:00 - 18:00 CET/CEST |
| South Africa | | 011 302 9966 | | 10:00 - 19:00 SAST/SAST-1 |
| South Africa (Int'l) | | +27 11 302 9966 | | 10:00 - 19:00 SAST/SAST-1 |
| Spain | | 902 022 002 | | 10:00 - 19:00 CET/CEST |
| Spain (Int'l) | | +34 91 274 0506 | | 10:00 - 19:00 CET/CEST |
| Sweden | | 08 477 4431 | | 09:00 - 18:00 CET/CEST |
| Sweden (Int'l) | | +46 8 477 4431 | | 09:00 - 18:00 CET/CEST |
| United Kingdom | | 01475 898688 | | 8:00 - 17:00 GMT/BST |
| United Kingdom (Int'l) | | +44 1475 898688 | | 8:00 - 17:00 GMT/BST |
| Latin America | ||||
| Argentina | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Bolivia | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Brasil | | 0800-891-3197 | | M-F, 7a-7p Local |
| Chile | | 1230-020-0545 | | M-F, 7a-7p Local |
| Colombia | | 01800-912-1601 | | M-F, 7a-7p Local |
| Ecuador | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Mexico | | 001 800 550 8184 | | M-F, 7a-7p Local |
| Paraguay | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Peru | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Uruguay | | ATT + 800 550-8184 | | M-F, 7a-7p Local |
| Venezuela | | 800 100 2975 | | M-F, 7a-7p Local |
