Banks worldwide are facing unprecedented challenges in the new economy. First and foremost, banks must focus on customer retention, loyalty, and growth. They must survive tightening IT budgets, face emerging regulations, and deal with mergers or acquisitions.
In this climate, banks must:
Meet Evolving Customer Expectations, by delivering banking in non traditional settings such as next-generation phones, PDAs, or mobile devices.
Improve Product Offerings, by keeping pace with innovative web payment solutions (such as PayPal, Prosper.com, Yodlee.com, or Mint.com) and by improving their customer experience in order to differentiate and increase profitability.
Make Technology Investments by streamlining application infrastructure for efficiency and reusability while integrating enterprise information for ready access to lines of business
Thought Leadership
- IBM Global CEO Survey and Implications for Banks
- How Banks Survive Today and Thrive Tomorrow through Innovation
- Using WebSphere Portal to Drive Banking Innovation
- The Enterprise of the Future in the Banking Industry (white paper)
- No Bank is an Island (white paper)
- Smarter Money for a Smarter planet (white paper)
Customer Care and Insight
Banking front-office solutions can help you maximize the value of face-to-face and self-service collaboration with your customers
Multi-Channel Banking
Bank customers are demanding access to products and services based on the customer’s schedule and location. “Bankers Hours” are now being defined as 24 hours a day 365 days a year.
Payments
Positions your banking business for emerging opportunities with enhanced efficiency, comprehensive risk management and simplified compliance.
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Fifth Third Bank
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