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Order management in Communications

Create a streamlined and agile order-to-cash process from order capture, to order fulfillment and settlement

IBM,Client Success Story:  Orange Business Services,Watch the video
Catalog-driven order management system. Download solution brief.

Order management, a major priority for process transformation

Top challenges
Order Management is a major priority for OSS/BSS transformation amongst communications service providers seeking to streamline the order-to-cash process. Many providers struggle with various parts of the telecom order management process including sales order negotiation and order capture, customer order fulfillment, service configuration, and service & resource order management.

  1. Order fallout rates can be as high as 15% to 25% and providers lack visibility into their processes to take corrective action quickly.
  2. Percentage of revenue leakage often reaches up to 30% to 40%, due to order errors/order fallout.
  3. CSPs struggle with adoption of TM Forum Frameworx (link resides outside of and IT industry standards.

Where we can help
IBM offers a catalog-driven approach to dynamic order management to help service providers adopt industry standards and transform the end to end order-to-cash process. Using IBM BPM, including standards-based integration services, along with the catalog, order configuration and capture, and customer service order management capabilities in the IBM Sterling Multi-Channel Selling and Fulfillment suite, clients can:

  1. Reduce costs by 40% in the order management process.
  2. Speed delivery cycle for the ongoing maintenance and new releases of processes by up to 45-60%.
  3. Introduce services such as IPTV 50% faster than other new product introductions.

Popular downloads and assets for order management and service ordering

  • Streamline order management with industry standards

    IBM's dynamic order management solution offers a BPM- and SOA-based approach focused on end-to-end order management, including service configuration and activation activities to streamline the order to cash process, accelerate OSS/BSS integration.

  • Mobitel: Deploy innovative new services quickly and efficiently

    Learn from this interview with CEO, Klavdij Godnic; CTO, Mitja Stular; and IT Director, Bostjan Robeznik, how adopting telecom industry standards such as TM Forum’s Frameworx (NGOSS) can help simplify heterogeneous IT environments and speed the rollout of new, innovative services.

    Mobitel is one of the success stories included in the TM Forum Case Study Handbook (link resides outside of

  • SPDE: Accelerate delivery of solutions across the service life cycle

    Simplify heterogeneous environments, break down rigid established systems, and integrate across proprietary applications, technology and siloed information with IBM Service Provider Delivery Environment Framework to fast track customer order process changes.

Where WebSphere products help you in Order Management

Application Infrastructure
Personalize problem determination, resolve issues faster and exceed service-level commitments with rich Web 2.0 features.

Application Integration
Enable a robust Service Delivery Platform to help service providers with new service creation to launch new products faster.

Business Process Management
Streamline time consuming, manually intensive processes while gaining visibility into the end to end process.

Business Rule Management Systems
Improve order validation, reduce bottlenecks, and identify up-sell, cross-sell opportunities.

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