Changing regulatory requirements, high cost of energy, increasing consumer demands grid security are just some of the many challenges Energy & Utility organizations face today:
- Slow customer service response time for interactions such as connect and disconnect, reduced billing errors, usage tracking and management.
- Manual, time consuming business processes and lack of visibility into process performance.
- Tightly coupled applications and inflexible infrastructure that are non-compliant with open industry standards.
Where WebSphere can help
WebSphere solutions help Energy & Utility providers integrate long-running end-to-end business processes that span multiple applications across complex heterogeneous, legacy IT environments. IBM offers a vendor-agnostic, scalable, flexible and secure approach.
- Streamline business processes, such as meter-to-cash, to allow utilities to reduce operational costs and integrate utility communications infrastructure.
- Improve demand response and home-energy management to enable new consumer behavior that reduces the need for peak generation and grid capacity.
- Adopt leading IT and Energy & Utilities industry standards based on International Electrotechnical Commission (IEC) industry integration standards (IEC 61970 and IEC 61968) and National Institute of Standards and Technology's (NIST) business processes.
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