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Refund and cancellation policy

Impact 2013

For cancellations submitted by Friday, January 25, 2013, your pre-paid conference registration fees will be refunded less $200 per person cancellation fee.
For cancellations before March 15, 2013, 50% of your pre-paid conference registration fees will be refunded.
No refund of conference registration fee available for cancellations after March 15, 2013.

No refunds will be made for No Shows. No Shows may also incur a charge for one night's hotel room rate if hotel accommodations are not cancelled in advance. Cancellations must be received in writing only via:

Fax: 781-251-7850
Mail: IBM Impact 2013 Registration - c/o Experient
3 Allied Drive, Suite 110, Dedham, MA 02026, U.S.A.

Note: Please be sure to reference your registration confirmation number on your cancellation request. All hotel reservations must be cancelled directly with Impact 2013 Registration / Housing at 800-650-6870 or 847-996-5877 or via e-mail at The hours of operation are Monday through Friday from 9:00 a.m. to 6:30 p.m. (EST).

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