SW701: IBM WebSphere Commerce V5.6 Business Management I

27 July 2005

This Web-based training course teaches line of business users of WebSphere Commerce V5.6 systems how to use WebSphere Commerce Accelerator to manage their store. It covers the functionality provided for managing the Consumer Direct, B2B Direct, and Advanced B2B Direct business models, including store configuration settings, catalog management, marketing, auctions, customers, orders, inventory, and fulfillment. It is a self-directed, self-paced course, and is divided into modules so you can select and customize your course to your educational requirements.

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The course consists of the following modules:

IBM WebSphere Commerce Accelerator Overview

• Introduction to IBM WebSphere Commerce
• Introduction to WebSphere Commerce Accelerator

Store Configuration and Management

• Fulfillment Centers
• Store Settings
• Shipping and Tax
• Payment Settings
• Operational Reports
• Business Intelligence Reports

Merchandising and Product Management

• Catalog Management
• Sales Catalogs
• Catalog Import
• Auctions
• Product Advisor

Customer, Order and Payment Management

• Customers and Orders
• Payments
• Customer Care

Shipping and Inventory Management

• Shipping
• Inventory
• Returns and Refunds

Marketing

• Customer Segments
• Campaigns
• E-Marketing Spots
• Ad Copy
• Promotions

Audience

This course is intended for line of business users of WebSphere Commerce V5.6 systems. These users are non-technical, but should be familiar with their own role and business processes.

Objectives

After completing this course, students should be able to:

• Describe the main features and business models supported by WebSphere Commerce V5.6.
• Describe the WebSphere Commerce Accelerator tool including its features, functions, purposes and user interface elements.
• Describe store configuration settings and related functions in WebSphere Commerce Accelerator.
• Perform store configuration and management tasks.
• Describe marketing features and related functions in WebSphere Commerce Accelerator.
• Perform marketing tasks.
• Describe merchandising and product management concepts and related functions in WebSphere Commerce Accelerator.
• Perform merchandising and product management tasks.
• Describe customer, order and payment management concepts and related functions in WebSphere Commerce Accelerator.
• Perform customer, order and payment management tasks.
• Describe shipping and inventory management concepts and related functions in WebSphere Commerce Accelerator.
• Perform shipping and inventory management tasks.

Prerequisites

• Experience using a Web browser
• Familiarity with the student's own role and business processes

System requirements

• This course requires Microsoft® Internet Explorer version 5 or greater.

Duration

This self-paced Web-delivered course is divided into six modules, each of which contains a lecture in the form of an independent reading. Most modules also contain a quiz for self-assessment and a demonstration that simulates using IBM WebSphere Commerce Accelerator. You can select only the modules that relate to the specific tasks that are important to you. Usually, each module takes between 45 minutes and 3 hours to complete.

One benefit of a self-paced course is that you can take it a portion at a time. Allocating some time each day for a week may be more a effective approach to completing this course than setting aside an entire day.

Languages

English