IBM WebSphere Application Server V7 Feature Pack for Communications Enabled Applications

The IBM WebSphere Application Server V7 Feature Pack for Communications Enabled Applications (CEA) delivers an SOA and Java based programming model for efficiently creating innovative multimodal communications applications across desktop and mobile browsers.

The WebSphere Application Server Feature Pack for CEA helps:

• Improve customer experience - Through the ability to build innovative communications enabled applications that significantly improve how your customers, partners, and employees interact with each other

• Increase reuse of skills and application assets - Through a programming model that leverages existing Java skills utilizing an SOA approach to rapidly and efficiently extend the capabilities of existing and new applications

• Reduce costs - Through increasing the effectiveness of customer, partner and employee interactions utilizing multimodal interactions that combine visual and voice modes of interaction in a synchronized fashion, utilizing existing IP Telephony/Unified Communications infrastructure and through reusing existing developer SOA and Java skills

Telephony access services

- REST service and Web service access to telephony services so your developers can utilize existing skills, without requiring communications expertise:

• Make a call

• Disconnect a call

• Receive incoming call notifications

- Simple telephony provisioning since CEA services are not in the call flow, but are asynchronously notified of a call by the customer's enterprise Telephony/Unified Communications solution utilizing standard telephony SIP CTI Gateway (CSTA XML over SIP protocol, also known as ECMA TR/87)

Multi-modal communications

- Fully customizable JavaScript-based Web 2.0 widgets to improve integration with your application and business process

- Fully extensible JavaScript-based Web 2.0 widgets using Dojo semantics to efficiently build new CEA capabilities for use across your applications and company

- Web 2.0 widget access to telephony services which can be easily and efficiently inserted into new or existing applications

• Click to call: Allows users to click a button and be connected to another user via telephone

• Call Notifications: Allows the application to poll for incoming calls which can then be programmatically answered to create a call session

- Web 2.0 widget access to multi-modal communications to efficiently build innovative applications that significantly improve user experiences and reduce user interaction costs

• Collaboration Dialog: A modal window which enables peer-to-peer data sharing through a REST service in a simple and extensible fashion

• Contact Center Cobrowsing: Enables a user and contact center representative to begin a Click to call telephone session, then securely and privately browse a Web application while WebSphere Application Server keeps their browser windows synchronized, with the ability to share navigation control, through follow me mode, or through individual Web address sharing, and to highlight information for the other user to see

• Two-way synchronized forms: An extension to the Collaboration Dialog Web widget that allows two parties to input and visually confirm form data entered by the other party; individual form fields, such as credit card number or social security number, can be masked to only display a subset of the field data entered to the reviewing party

• Peer-to-peer Cobrowsing: Enables two users to begin a cobrowsing session through a unique Web address, then securely and privately browse a Web application while WebSphere Application Server keeps their browser windows synchronized, with the ability to share navigation control, through follow me mode, or through individual Web address sharing, and to highlight information for the other user to see

Mobile Browser Support

• New Web 2.0 mobile widgets deliver versions of Click to call, Call Notifications, Contact Center Cobrowsing, Peer-to-peer Cobrowising and Two Way Synchronized Forms optimized for iPhone and Android mobile browser applications

• Helps customers build applications with native mobile web application look and feel

• Support for mobile specific interactions such as touch and gesture support for selecting, scrolling and zooming on mobile browsers

• Enables mobile users to cobrowse with desktop or mobile users

Enhanced security and privacy

• Each user session is with, and managed by, WebSphere Application Server, not with each other, providing a higher degree of security between users than a peer-to-peer session

• No client-side software installation required for users, reducing security-driven barriers to end customers taking advantage of innovative user interaction features of your communications enabled applications

• Utilizing enterprise Telephony/Unified Communications network increases data privacy by keeping customer and company data on company infrastructure versus exposing the data to a third party hosted solution

Telephony interoperability

Tested with leading Telephony/Unified Communications solutions as an on-ramp to communications enabled business process (CEBP) solutions:

• Avaya Aura Communication Manager

• Cisco Unified Communications Manager

Developer productivity

• Sample reference application to speed developer learning

• Unit test environment to prototype and test applications without requiring approval to access the corporate Telephony/Unified Communications network

• Ability to utilize a third-party IP softphone within the provided unit test environment

Developer tooling

• Separately available in IBM Rational Application Developer V7.5, developers can build, test, and deploy communications enabled applications for WebSphere Application Server V7 with Rational Application Developer V7.5 and above

Function for SIP application developers

• Support for SIP Servlet 1.1 (JSR 289)

• Asynchronous Invocation API for accessing remote SIP sessions

Simplified install and maintenance

• The WebSphere Application Server V7 Feature Pack for CEA uses IBM Installation Manager for WebSphere to greatly simplify the installation, update and uninstall process. Learn more about download and installation options.