Technical detail
IBM Support for Apache Geronimo is delivered as an annual subscription and priced per server. Support is provided through remote IBM support teams. Tiered support choices are Entry and Enhanced, as described below.
Tiered support options
| Description | Entry Support | Enhanced Support |
|---|---|---|
| Technical Support: Trusted Support From IBM to Flexibly Meet Your Needs at Highly Competitive Prices | ||
| Availability | Worldwide | Worldwide |
| Support Hours | 8am-5pm / Mon-Fri | 8am-5pm / Mon-Fri |
| Voice Submission Hotline | No | Yes |
| Electronic Submission | Yes | Yes |
| Response Time | 8 business hours | 4 business hours |
| Technical Support Incident Limit | Unlimited | Unlimited |
| Technical Contacts | 1 | 2 |
| Developer Assistance: Expert Peer Advice For Your Developers | ||
| Developer Assistance Incidents for Application Design, Configuration & Tuning | 0 | 3 |
| Expert Development Assistance | No | Yes |
| Application Design & Architecture Assistance | No | Yes |
| Deployment and Configuration Assistance | No | Yes |
| Performance Tuning Assistance | No | Yes |
| Defect Resolution: Take Advantage of IBM's Technical Resources to Quickly Address Defects | ||
| Defect Submissions Tracked Online | Yes | Yes |
| Defect Patch Fixes Available Online | Yes | Yes |
| Critical Defect Workaround Development | Yes | Yes |
| Defect Fixes Submitted to Applicable Community Projects | Yes | Yes |
| Back Porting Current Defect Fixes to Supported Versions | Yes | Yes |
| Learning & Self Service: Leverage the Breadth of IBM Resources | ||
| Online Documentation | Yes | Yes |
| Access to Technical Content on IBM developerWorks | Yes | Yes |
| Access to Support Forums on IBM developerWorks | Yes | Yes |
| Access to Relevant IBM developerWorks Newsletters | Yes | Yes |
| Access to IBM developerWorks Webcasts and Events | Yes | Yes |
| Professional Services Offerings Available (Additional Charge) | Yes | Yes |
| Pricing: Highly Competitive Prices Lower Barriers to Entry | ||
| Per Server Pricing (Up to 4 CPUs per Server) | Yes | Yes |
