Tivoli service delivery and process automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure - matching hardware and software services with the business needs they fulfill.
By automating change, configuration, provisioning, release and asset management tasks, IBM service delivery and process automation software helps reduce cost and eliminate error. Clients can expect to improve the efficiency and effectiveness of IT, enable greater convergence of technology and business processes, and see results in areas like mean time to repair, service quality, and customer satisfaction.
Product Catalog
Featured service delivery and process automation products
An easy-to-install, intuitive interface which provides automated provisioning, improved resource utilisation and enhanced IT service delivery.
Tivoli Change and Configuration Management Database
Provides an enterprise-ready platform for storing deep, standardised data on configurations and change histories to help integrate people, processes, information and technology.
Tivoli Application Dependency Discovery Manager
Provides complete, detailed application maps of business applications and supporting infrastructure, including cross-tier dependencies, run-time configuration values and complete change history.
Tivoli Service Request Manager
Enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes.
Enables automated workload management and monitoring across the enterprise, featuring a single console, self-healing capabilities, real-time alerts and reports.
