IBM understands the importance of Quality Management to the Computer Services Industry and it's customers. The testing services industry continues to face on-going demands to contribute to the delivery of high quality solutions delivered to customers as well as engaging in new business models such as Managed Test Services and Test Outsourcing."

To achieve quality-driven software delivery, teams need to collaborate, use automation to accelerate project delivery, share information, and collect metrics to better govern projects. Quality-driven software delivery expands the definition of quality beyond the boundaries of traditional testing to include the key aspects of software delivery from requirements definition and management through defect and change management and reporting.