IBM Software Subscription and Support

Maximizing the value of your IBM Software investment

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With each new IBM-distributed software licence, including Fixed Term Licenses (US), you get affordable, renewable IBM Software Subscription and Support.

IBM Software Subscription and Support is a comprehensive product upgrade and Technical Support solution. It is available through IBM Passport Advantage® and Passport Advantage Express and delivers:

Product upgrades, new releases and new versions
Phone and online Technical Support when, where, and how you want

And, access to upgrades and Technical Support couldn't be easier.

For Technical Support, go to the IBM Support Portal (US), an integral part of the IBM Electronic Support (US) portfolio and select a product and a task. You can even create a profile to view support options tailored to your individual interests and needs.

With IBM Software Subscription, you get:

Access to new releases and versions of your licenced IBM software helping to reduce acquisition expenses
The option to receive eNotifications to alert you when new releases, latest versions or new technical support information becomes available for your licenced products. You can choose when to upgrade and what technical support information is of interest
The latest technology from IBM ensuring that your IT environment is responsive, reliable and ready for growth and change

With IBM Technical Support, you get:

Responsive, cross-platform software technical support 24x7 regardless of geographical location
24x7 online technical support including enhanced self-help and search capabilities
Telephone support for new deployments, migration and code-related questions
You decide which issues to classify as Severity 1 situations, which are given priority resolution status.

Features

Download driver, fixes and product upgrades

Passport Advantage Online

Review quotes, download upgrades, manage contacts & access privileges, view Proofs of Entitlement, and more...

Need assistance signing into Passport Advantage Online, contact eCustomer Care