IDC Analyst, NAME, will discuss how rapid change and rising complexity in IT environments is creating new opportunities for business advantage and IT operational efficiency. Learn how process integration, cloud computing, automation, standardization and service management lifecycle strategies can help your organization exploit the explosive changes being experienced inside data centers and throughout the emerging intelligent, connected economy.

IT Service Management has matured considerably over recent years, as has the IBM integrated solution portfolio to support it. Based on our experiences within a UK Government organisation, we will talk about a specific journey - taking an organisation to an ITIL aligned Service Support and Service Delivery model. Our approach will demonstrate how your organisation can move from a reactive, disjointed service to an integrated ‘Smarter’ delivery model. Organisations embark on this journey every day, and you don’t have to go it alone. This solution was awarded the IBM 2010 Business Partner Service Management Solution award at Pulse.

This session will focus on an internal IBM cloud implementation in the Tivoli Development Organisation. Faced with a growing footprint of 36 labs, the result of organic growth and acquisitions, Stephen and his team launched a global scale IT & Development Transformation program. By leveraging cloud computing as the vehicle and deploying the full implementation of our ISM capability to efficiently manage the geographically dispersed smart data centres from a single location and automate essential IT services such as self service provisioning.

The result was increased efficiency with lower capital and operational costs. Be sure to join us to learn how you can apply these same best practices in your own organisation or at a customer site.

In our constantly changing world, we must adjust quickly to dynamic conditions – including technology changes – that affect our people, processes and policies. From IBM's Asset Management Centre of Excellence (AMcoe), we will share a formula for "Smarter Asset Management" in changing times. We will cover leading practice principles to address where you are today and where you believe you want to be tomorrow. What should you address first, second... and last? What will be the most effective means to address your enterprise needs? Can technology help or be part of your overall roadmap to Smarter Asset Management? See how the AMcoe Smarter Asset Management Formula can be applied to help you answer some of these questions.

This session will cover the overall product roadmap for IBM Maximo. It will review the development strategy for the Maximo Asset Management suite of products and discuss plans for future functional enhancements. This presentation also highlights some of Maximos new capabilities, including Maximo Everyplace, Archiving with Optim Data Growth, and PM Forecasting.

This session will update attendees on the latest features and capabilities of Maximo's planning and scheduling offerings. Meet with other attendees with a special interest in this topic and exchange experiences in asset management.

The world of the service provider/outsourcer is becoming increasingly complex. Customers are demanding more and better services 24x7 at ever-lower cost. Meanwhile, the economic conditions require that services be delivered at an ever-lower cost to the business. For EAM and IT outsourcers who wish to provide differentiating asset management and maintenance services for their customers, Maximo for Service Providers drives success by enabling you to lower TCO while increasing profitability and customer satisfaction. It can improve cash flow with timely and accurate billing and flexible pricing strategies, and reduce costs by streamlining the service delivery process. This session will present an overview of Maximo for Service Providers, including new features in the latest 7.1 release, and the experiences of successful customers.