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An ISM Journey in UK Government

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Abstract:

IT Service Management has matured considerably over recent years, as has the IBM integrated solution portfolio to support it. Based on our experiences within a UK Government organisation, we will talk about a specific journey - taking an organisation to an ITIL aligned Service Support and Service Delivery model. Our approach will demonstrate how your organisation can move from a reactive, disjointed service to an integrated ‘Smarter’ delivery model. Organisations embark on this journey every day, and you don’t have to go it alone. This solution was awarded the IBM 2010 Business Partner Service Management Solution award at Pulse.

Presenter/s:

Mike Cartwright – Pirean

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