Using Service Management to Manage a Virtualised Environment
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Mark Whitehead of Enterprise Management Systems Star Technology speaks about how virtualisation has allowed his company to make their offerings more agile, more cost-effective and allowed them to meet their green credentials. In the past, they would offer their clients physical servers to run a website, which would be under-utilised but still fully powered. In the virtual world, they can get better utilisation of the hardware, and pass cost savings onto the customer. It Allows their customers to focus on their core business, while they take care of their business critical systems. Virtualisation is more scalable and agile and its use has increased allowing customers to be very flexible with their development environments. Virtualisation is a very smart way of managing infrastructure and making it flexible and efficient.
Mark Whitehead - Manager, enterprise management systems Star Technology, US