Leveraging IBM’s integrated Tivoli Netcool Service Assurance portfolio could bring all the results a service provider seeks. By managing network performance, infrastructure availability, service quality, service level agreements, and each customer’s experience, service providers could significantly reduce operational costs, increase customer satisfaction and speed the time to market with new services.
As a communications service provider are you trying to:
- Obtain visibility into service quality and the customer experience?
- Gain control of the performance and availability of the network and IT infrastructure?
- Automate the identification and determination of the root cause of a problem, and reduce the mean time to repair?
- Improve the delivery of next generation services such as VoIP, IPTV and IMS-based services?
IBM Tivoli Netcool Service Assurance solutions help accelerate time to market with out-of-the-box support for managing availability, performance and quality of services and infrastructure. With over 1000 pre-built interfaces and models spanning multi-technology/vendor wireless, fixed line and IP networks, Netcool Service Assurance solutions rapidly support new services, equipment upgrades and new infrastructure roll out. Powerful root cause analysis combined with monitoring service quality and each customer’s experience enable rapid problem identification and resolution based on customer impact.
Integrated service assurance, support for all types of infrastructure, and automated solutions that consolidate network operations, help service providers reduce operational costs and boost staff productivity.
Learn why over 1000 service provider customers worldwide have selected IBM Tivoli Netcool solutions to gain an end-to-end view of their network infrastructure, service quality, SLA compliance and the real subscriber’s experience.
Webinars
Find out more and watch the webinars below:
Manage Service Quality: Create, Deliver & Manage for Quality of Next-Gen Communications Services
Today's services are not only becoming more challenging to manage, they are more challenging to create and deliver with quality. From the $400 iPhone to a $4,000 HD LCD TV, consumers expect services to be delivered with uncompromising quality. But services have become more complex, making it harder to keep up with increasing demands for high service quality and reliability.
What are the keys to successful service quality? How can service quality be improved throughout the service management lifecycle? How can you bring new services to market faster, at a lower cost and with higher quality?
Today's wireless networks and services are becoming more challenging to manage. Fixed/mobile convergence adds a whole an entirely new level of complexity.
From mobile email, gaming, and video to music, services have become more complex, making it harder to keep up with increasing demands for high service quality and reliability. What are the keys to successful service management as new technologies converge with existing legacy infrastructures and services? How can you efficiently manage network operations and capacity while ensuring high customer satisfaction?
