For several years running, Business Process Management (BPM) has become a top priority for companies. CIOs and IT executives continue to place business process improvement as the top business priority for their IT organisations.1,2,3Ofcourse, there are many options for improving business processes-ranging from complete process reengineering to adopting new process management methodologies, like Lean Six Sigma, or adding new capabilities to existing systems. At Lombardi, an IBM company, we believe that an investment in BPM software, while leveraging proven methodologies and best practices, is the best investment companies can make in delivering sustainable business process improvement.