Unified Communication Solutions can offer a more cost-effective use of resources and higher productivity. However, some organisations have adopted a piecemeal approach and neglected the bigger picture. This leads to performance issues and slower response times when they begin converging applications on IP networks.
Every vendor and analyst has a slightly different definition of unified communications. IBM’s converged communications solutions offer rich presence, instant messaging, e-mail, unified messaging and telephony, Web, audio and videoconferencing. All delivered through a unified user experience.
IBM believes that unified communication and collaboration encompasses a combination of software, services and hardware that help business people collaborate more effectively. This is achieved by simplifying the process of finding the people they need to speak with and offering the best method for reaching them wherever they’re located. IBM offers a comprehensive set of converged communications solutions and partnerships with leaders in the telephony, audio and video industries to address our clients' unified communication and collaboration needs.
IBM is unique in that we offer the comprehensive IBM Unified Communications and Collaboration (UC²) strategy. This brings together everything organisations need to implement comprehensive unified communications and collaboration solutions, including the IBM Lotus Sametime platform, hardware, software, services from IBM GTS and offerings from a broad ecosystem of IBM Business Partners.
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