Advanced Case Management

Optimise case outcomes with information, process, and people

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Leverage industry best practices to optimise outcomes and empower business users

What is advanced case management?

The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view of the case. In addition to content and process management, it relies on advanced analytics (US), business rules, collaboration and social software to help drive more successful, optimised case outcomes. Moreover, advanced case management solutions help capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

Why advanced case management by IBM?

Organisations face case management challenges that require more insight, responsiveness and collaboration. Advanced case management by IBM extends case management by integrating capabilities designed to help you close cases efficiently with better results – in essence, to work smarter. Using enhanced yet proven capabilities, advanced case management helps companies optimise outcomes by extracting more value out of their information -- whether that’s a customer request, loan application or complex industry or regulatory procedure. By automating the right processes, applying the right analysis and involving the right people, you can create the best case outcome.

The advanced case management strategy and solutions from IBM are designed to deliver key case management improvements: insight, responsiveness, flexibility, better customer service and regulatory compliance.

Start in your industry

IBM has a long track record of delivering case management solutions. The IBM advanced case management strategy responds to industries in need of a smarter, more integrated way to handle their growing, increasingly complex caseloads and shrinking resources. Using leading solutions and proven best practices, IBM is equipped to assist organisations with almost any case management scenario, in nearly any domain.

With thousands of customers leveraging business process management to solve case management problems and hundreds of partners delivering case-style solutions, IBM has deep experience and success in this area.

IBM Case Manager

The industry's first advanced case management product automates business processes that have heavy content

Learn more about advanced case managementLearn more about advanced case management

Learn how advanced case management helps tackle challenges across several industries. See how - in less than 3 minutes.

Executive Brief:

A smarter way to manage information in a more complex world. (PDF, 148KB)


ECM BLOGAdaptive Case Management global excellence award (US)


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