The key elements of an initial experience along with characteristics that contribute to a compelling experience for the user are described in these guidelines. The following elements are described:
- Packaging
- Unpacking
- Hardware setup
- Power-on
- Configuration
- Introduction to Use
- Getting to Work
- Further Assistance
These elements create the user's initial hands-on experiences with a product. Other aspects, such as personalization, version upgrades, problem reporting and resolution after installation, and the use of expert functions, will continue to shape the user's opinions during everyday use, but these aspects extend beyond the scope of the initial experience.