IBM closes on acquisition of TRIRIGA
ARMONK, N.Y., April 14, 2011 /PRNewswire/ -- IBM (NYSE: IBM) today announced that it has completed the acquisition of TRIRIGA, Inc., a privately-held company based in Las Vegas, Nevada. Financial terms were not disclosed.
On March 22, IBM announced that it had entered into a definitive agreement to acquire TRIRIGA, a leading provider of facility and real estate management software solutions.
Doing Business with IBM
A guide that explains some of the changes to billing, fulfillment and support after Transfer of Business.
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Platform
Original name IBM name Description TRIRIGA Application Platform IBM TRIRIGA Application Platform TRIRIGA solutions are built on the IBM TRIRIGA Application Platform, a state-of-the-art multi-tiered Web platform that provides users with unparalleled flexibility, accessibility, and scalability. This platform uses a highly scalable J2EE architecture, a meta-data model that allows you to extend and enhance TRIRIGA’s products or, if properly licensed, create modules that integrate with the pre-defined logic and processes into a feature rich, workflow-driven intelligent business system without coding.
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Core solutions
Original name IBM name Description TRIRIGA Portfolio IBM TRIRIGA Portfolio Data Manager IBM TRIRIGA Portfolio Data Manager allows organizations to effectively manage the core data associated with all aspects of the Integrated Workplace environment, including: - The Organizations and People (the ‘People’),
- The Geographies and Locations (the ‘Places’), and The Specifications and Assets (the ‘Things’).
TRIRIGA Real Estate IBM TRIRIGA Real Estate Manager IBM TRIRIGA Real Estate Manager provides a clear and comprehensive view of an organization’s strategic and real estate objectives through portfolio plans. It streamlines the implementation of these plans through integrated real estate lifecycle processes that include transaction management and real estate contract administration and accounting. TRIRIGA Facilities IBM TRIRIGA Facilities Manager IBM TRIRIGA Facilities Manager helps organizations track and maintain utilization of space within their facilities. This includes density, vacancy rates, security, and proximity information; the ability to assign space to individual or multiple organizations and hold them accountable for routine and unexpected expenses. Key capabilities include analyzing historical use of space allocations and configurations for future decisions; managing moves, additions or changes of personnel, assets, and organizations and automatically generating and assigning projects and work tasks and tracking the associated costs. TRIRIGA Operations IBM TRIRIGA Workplace Operations Manager IBM TRIRIGA Workplace Operations Manager helps organizations manage building assets over their lifecycle, helping reduce maintenance expenses, delivering high-quality service, ensuring high-quality service from vendors, all while supporting the business mission and helping to determine the right renewal investment to positively impact the condition of the facility and associated assets. TRIRIGA Projects IBM TRIRIGA Capital Projects Manager IBM TRIRIGA Capital Projects Manager helps manage programs and projects to ensure they meet planned outcomes and produce measurable business improvements. The solution helps track the use of capital funds whether being considered for IT consulting and development, operations and production, or facility and energy efficiency projects. A comprehensive analysis of the operational, financial and environmental benefits of each request is compared to alternative uses of the available capital to ensure the highest returns. TRIRIGA TREES Portfolio IBM TRIRIGA Real Estate Environmental Sustainability Manager IBM TRIRIGA Real Estate Environmental Sustainability Manager provides the capability to track and manage energy use and environmental performance across enterprise facilities and assets The solution builds on the TRIRIGA suite of best-in-class Integrated Workplace Management System (IWMS) solutions to deliver an energy, carbon, and environmental performance management solution specifically designed to meet the needs of enterprise facilities and assets. The solution provides a single, comprehensive repository of environmental data that is used to measure and track environmental performance and evaluate opportunities to reduce costs and improve environmental performance.
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Add On`s
Original name IBM name Description TRIRIGA TREES Suite IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager helps organizations achieve the benefits of an environmental sustainability strategy by supporting the implementation of the programs and projects identified and the maintenance of the improvements realized. IBM TRIRIGA Capital Projects Manager ensures that improvement projects are implemented within the planned scope, schedule, and budget. Once projects have been implemented, the IBM TRIRIGA Workplace Operations Manager is the operations and maintenance system to perform critical preventative maintenance and commissioning tasks. IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Facilities Manager, and TRIRIGA Real Estate Manager are enhanced by IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager with additional capabilities to better respond to environmental opportunities. IBM TRIRIGA Real Estate Environmental Sustainability Manager is also extended to report performance metrics to the enterprise. TRIRIGA WPM Real Estate IBM TRIRIGA Workplace Performance Management Real Estate IBM TRIRIGA Workplace Performance Management Real Estate specifically targets and measures performance of the real estate portfolio. The solution aligns business objectives with management of the real estate portfolio, analyzes the real estate holdings and identifies appropriate actions to improve financial performance. TRIRIGA WPM Facilities IBM TRIRIGA Workplace Performance Management Facilities IBM TRIRIGA Workplace Performance Management Facilities measures and balances facilities performance. Optimizing facilities performance provides a potential opportunity to improve operational efficiencies to decrease cost of operations and to improve space utilization to decrease overall total occupancy costs. The solution aligns business objectives with facilities operations, analyzes facilities operations data and identifies actionable insights to improve the performance of workplace facilities. TRIRIGA WPM Operations IBM TRIRIGA Workplace Performance Management Operations IBM TRIRIGA Workplace Performance Management Operations specifically targets and measures the performance of workplace maintenance and operations. The solution helps align objectives with workplace maintenance operations, analyzes workplace maintenance operations performance data, and identifies actionable insights to improve the performance of workplace maintenance operations. TRIRIGA WPM Projects IBM TRIRIGA Workplace Performance Management Projects IBM TRIRIGA Workplace Performance Management Projects improves project performance by carefully managing costs, reducing schedule delays and maximizing resource utilization. The solution aligns project targets with broader business objectives, analyzes project performance vs. target, and identifies specific actions to address areas which are out-of-tolerance or under-performing. TRIRIGA Application Builder IBM TRIRIGA Application Builder IBM TRIRIGA Application Builder provides customers with graphical and highly intuitive configuration tools to rapidly configure and reconfigure applications and extend application value. TRIRIGA Strategic Facility Planning IBM TRIRIGA Strategic Facility Planning IBM TRIRIGA Strategic Facility Planning delivers advanced facilities planning capabilities to accelerate understanding of core business demands, simplify complex planning analysis and streamline implementation of facilities space plans. The solution provides a portfolio planning framework, business unit forecasts and predefined performance metrics to streamline the understanding of business demands and impacts on facility performance over time. TRIRIGA Facility Assessment IBM TRIRIGA Facility Assessment IBM TRIRIGA Facility Assessment is a comprehensive process that provides objective and subjective analysis of the existing and projected future condition of Facilities, as well as the Building Systems and Assets within those Facilities. This process determines the immediate and long-term cost liabilities for the assessed building systems. It enables the organization to address the operational requirements along with required funding requirements for both deficiencies and performance improvement opportunities. TRIRIGA Offline IBM TRIRIGA Connector for Offline Forms TRIRIGA Connector for Offline Forms is a platform technology that saves substantial time in gathering, storing and distributing information between offline users and IBM TRIRIGA applications. Offline allows users to capture transaction data in an Excel form, and email it to TRIRIGA or upload it to TRIRIGA once a connection is re-established. TRIRIGA Reserve IBM TRIRIGA Workplace Reservation Manager IBM TRIRIGA Workplace Reservation Manager offers organizations a fully integrated, comprehensive reservation solution that gives your entire organization access to common use resources, and provides an effective way to monitor assets and services, reduce costs through increased utilization and efficient billing processes, and gain direct access to accurate information used to facilitate future decisions. TRIRIGA Request Central IBM TRIRIGA Request Central IBM TRIRIGA Request Central provides capabilities for the management of self-service requests for products, services, moves, and reservations submitted via an intuitive web portal, or utilize contact center for handling requests received via phone, email, or fax; access pertinent caller and service agreement information; view up-to-the-minute status reports and call statistics, readily available via configurable graphs and reports; create a complete audit trail for full accountability; define service areas, responsibilities, and service level agreement information; route work tasks, approvals and notifications. TRIRIGA Viewer Powered by Brava Brava! Enterprise Viewer for IBM TRIRIGA IBM TRIRIGA Viewer Powered by Brava allows users working with project, product, and design engineering data - contained in wide variety of document, drawing, and image file formats - to view, markup, and annotate files. Users can also collaborate on important information securely, all through a single, integrated user interface. Mobile TRIRIGA by SYCLO SMART for IBM TRIRIGA Mobile Work Manager
SMART for IBM TRIRIGA Mobile Work Manager LiteTRIRIGA Mobile by SYCLO delivers critical information from TRIRIGA products to employees using handheld devices, enabling organizations to eliminate paperwork, increase productivity, and improve cost controls. Work orders, time reporting, inventory management, equipment audits, and inspections can be accessed and managed at the point of performance.
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Adaptors
Original name IBM name Description TRIRIGA CAD Integrator/Publisher IBM TRIRIGA CAD Integrator/Publisher IBM TRIRIGA CAD Integrator/Publisher allows you to visually manage locations, assets, people, and organizations based on floor plans and other drawings created using AutoCAD and MicroStation. TRIRIGA can quickly turn CAD drawings into web-based images that are viewable within the TRIRIGA solution and linked to live data. And, a bi-directional link allows you to work on facility management activities either directly in the CAD application or in TRIRIGA. TRIRIGA GIS Connector for ESRI IBM TRIRIGA Connector for ESRI Geographic Information System IBM TRIRIGA Connector for ESRI Geographic Information System provides an automated bi-directional interface between TRIRIGA and ESRI which generates visual analysis of TRIRIGA workplace operations and performance within a geographical context, such as maps. TRIRIGA Connector for Crystal Reporting IBM TRIRIGA Connector for SAP BusinessObjects IBM TRIRIGA Connector for SAP BusinessObjects provides an integration to support the Crystal reporting solution within the TRIRIGA Application Platform. TRIRIGA Energy Star Connector IBM TRIRIGA Connector for Energy Star Benchmarking IBM TRIRIGA Connector for Energy Star Benchmarking provides a direct integration to the EPA’s ENERGY STAR® Portfolio Manager from the IBM TRIRIGA Real Estate Environmental Sustainability Manager. This integration allows energy and facility management professionals to benchmark building energy performance against other buildings with similar building and operating characteristics, assess energy management goals over time, and identify strategic opportunities for savings and recognition opportunities through a secure exchange of building and energy use information. TRIRIGA BusinessConnect IBM TRIRIGA Connector for Business Applications IBM TRIRIGA Connector for Business Applications builds upon existing TRIRIGA technology to allow external systems to more easily communicate with TRIRIGA applications. The solution provides a Web Service interface for updating or requesting information from the TRIRIGA application. This Web Service interface can use any integration middleware solution that supports the current Web Service standards and protocols.
- Q. What are you announcing today?
A. IBM has completed the acquisition of TRIRIGA, Inc. (hereafter referred to as TRIRIGA) a company that provides and delivers one of the industry's most extensive and integrated set of software solutions Integrated Workplace Management. - Q. Who is TRIRIGA?
A. TRIRIGA is a leading solutions provider in the Integrated Workplace Management Systems (IWMS) segment as defined by Gartner. The company was founded in 2000 and has over 200 customers in which they manage global real estate operations ranging in size from 1 million to 300 million square feet across thousands of locations. - Q. What solutions does TRIRIGA provide?
A. TRIRIGA provides an integrated workplace management solution. Its products and Services address key customer needs for real estate portfolio management, capital project management and energy and sustainability. TRIRIGA’s extensible technology provides customers with the business agility to rapidly configure and reconfigure the application as customers' needs change. - Q. What is driving the need for TRIRIGA’s solutions?
A. Historically, customers with Facilities Management requirements have augmented traditional Enterprise Asset Management solutions with point products to meet their needs. Today, more and more customers require these capabilities be provided in a single, integrated suite to allow their companies to use information across the organization. Similarly, business processes that span multiple groups are difficult to support when those groups are using different products. Customers are demanding a single source to employ seamless corporate-wide processes without bearing significant integration costs. - Q. How will TRIRIGA and IBM Tivoli products fit together?
A. TRIRIGA will complement Tivoli’s Enterprise Asset Management portfolio. Combining TRIRIGA with Tivoli and Maximo products will help bring customers a solution to address the spectrum of facilities and real estate management requirements. TRIRIGA solutions will specifically complement Tivoli offerings with capabilities for real estate portfolio management, capital project management and solutions for energy & environment sustainability. Customers will be able to acquire and deploy a one-vendor solution with comprehensive functionality specifically designed for facility management that supports enterprise-wide business processes and is based on a unified information repository. - Q. How will TRIRIGA Services be integrated into IBM’s Global Business Services (GBS) organization?
A. TRIRIGA Services will be integrated into IBM’s Global Business Services’ Integrated Service Management Practice. This practice provides Asset Management Services and supports IBM’s Smarter Buildings and Smarter Cities initiatives. Together with our Maximo Services capabilities, IBM will support the total life cycle of Facilities Management and Integrated Workplace Management solutions. - Q: Can you provide scenarios where TRIRIGA’s solutions would be used?
A. Customers use TRIRIGA to support the total life cycle management of their enterprise facilities -- portfolio leasing to portfolio management, construction and design, project management, facilities management, including space, furnishings and IT equipment and cabling management, maintenance management and asset disposition. TRIRIGA helps customers make informed decisions such as optimizing space utilization based on projections of future needs while balancing between leased and owned properties. Customers can identify facility improvement projects, prioritize relative urgency and importance of multiple projects, estimate costs, and bid and manage work with contractors. Customers can also use TRIRIGA solutions to identify optimal site locations, manage leases and centrally manage their real estate portfolio of multiple facilities across geographical locations. - Q: What value do TRIRIGA’s solutions provide to its customers?
A. TRIRIGA helps clients reduce real-estate expenses, improve the return on assets, and address that assets are in compliance. TRIRIGA solutions help with such activities as lease management, portfolio planning, utility tracking, condition assessment, budgeting and construction estimating. Among many opportunities customers can realize financial benefit to their business by reducing unused or partially occupied space, lowering real estate costs through advanced planning for future space requirements, and making informed decisions about facility improvements that generate the greatest return on investment. - Q. Do these products overlap with what IBM Tivoli provides today?
A. No, instead TRIRIGA complements the IBM portfolio through its Real Estate, Capital Project Management, and Energy and Environmental Sustainability solutions. IBM intends to provide a Product roadmap after the acquisition closes. - Q. What value will be added to TRIRIGA’s clients with the integration into IBM’s Global Business Services (GBS)?
A. TRIRIGA’s clients will have access to IBM’s extensive portfolio of service offerings. This expands well beyond facilities management to include, business transformation in EAM, end to end project management, integration to key business systems (ERP and others), Application Management Services, global delivery resources and many other capabilities found in IBM’s services portfolio.
In the months following the acquisition, IBM will begin transitioning customers to the IBM Support system. Active TRIRIGA direct customers will begin receiving e-mails shortly afterwards with details on engaging IBM Software Support via the web and phone.
For more information on IBM support, please visit www.ibm.com/software/support. This web site provides information on electronic support for your IBM/TRIRIGA software.
External Support FAQ
- Q: How do I get support for my current products?
A: You continue to call the same support number(s) you do today. Once the support structures are merged, we will post the information to the web sites, update the TRIRIGA phone message, and forward calls from the TRIRIGA support number to the IBM support number. - Q: Can I go to IBM.com or TRIRIGA.com to get information on the acquisition?
A: Yes. Acquisition information, as well as additional support information will be available at both web sites. - Q: My support contract is about to expire. Who should I contact?
A: Until you are contacted by an IBM/TRIRIGA representative regarding migration into the IBM systems, you should contact your current sales representative. - Q: Who do I call to escalate a support issue?
A: Continue to call the same support number(s) you do today to escalate a TRIRIGA support issue. - Q: Where do I go to get patches and fixes?
A: Continue to go to your current support team until the structures are merged. We will post notices on the web sites. - Q: Will my TRIRIGA Maintenance Contract get transferred to IBM? When?
A: An IBM/TRIRIGA Account Rep will be communicating with you concerning your contract and any transition of it in the future. - Q: Should I expect an IBM Rep to contact me about my support contract and maintenance?
A: An IBM/TRIRIGA Account Rep will be communicating with you concerning your contract and any transition of it in the future. - Q: Will TRIRIGA products be bundled with any of the IBM products?
A: This is being evaluated and any changes will be communicated in IBM Product Announcements. - Q: Are my TRIRIGA Sales and Account Team going to remain the same?
A: This is being evaluated and any changes will be communicated to you via an Account Team member. - Q: Where can I find out if my TRIRIGA product is being replaced by an IBM product? If so, is there a timeline for EOL (end of life)?
A: This is being evaluated and any changes will be communicated in IBM Product Announcements. - Q: I am a TRIRIGA customer but not an IBM customer. Where can I look to find a description of the IBM support processes and offerings?
A: Please refer to the IBM Software Support Handbook found at http://techsupport.services.ibm.com/guides/handbook.html - Q: With the acquisition, will I continue to have 7x24 coverage for severity 1 issues on TRIRIGA products?
A: The acquisition is not expected to materially affect your current level of support for severity 1 issues. - Q: Where do I upload data and logs for support to review?
A: Continue to use the same download sites you currently use. Any changes will be communicated to you via the web.
