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For telecommunications and cable companies, margin erosion, consolidation, technology changes, branding and global competition present strategic challenges pratically every day. As persistent competition forces rapid expansion of product offerings and as customers expect consistently high service levels, providers look for ways to help them grow and retain a loyal customer base.
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To introduce new services efficiently - such as voice over IP (VoIP), video on demand (VoD) and IP television (IPTV) - providers must maximize investments already made in existing infrastructures. They also require dynamic service management tools to support sophisticated new services. But to achieve long-term success, triple play service providers that offer voice, video, data and other Internet Protocol (IP)-based services must place a new emphasis on content, customer satisfaction, price and quality of service (QoS).
IBM Tivoli® Netcool® software for triple play provides a best-in-class, end-to-end service management suite that gives providers a comprehensive, transparent view of infrastructure and next-generation services - all the way from the core network to the customer's site. Using the Tivoli Netcool portfolio, you can meet your customers' expectations as you improve the bottom line and accelerate your business. With Tivoli Netcool software for triple play services, you can leverage a real-time, flexible technology to:
- Gain an end-to-end view of service quality-measuring key performance indicators (KPIs) and key quality indicators (KQIs)-to more effectively manage performance of your triple play services
- Proactively monitor & visualize voice, video, data and other IP services from the physical infrastructure layer all the way up to the application layer to ensure quality of experience (QoE)
- Launch new IP services quickly, without entailing additional costs
- Help drive customer satisfaction by enabling services to work right the first time - and every time
- Get a real-time view into how customers, service level agreements (SLAs) and revenue are affected by service degradation
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Samples of monitoring key performance and quality indicators in real time
| Service |
Get KPIs and KQIs for: |
| VoIP Quality |
- Mean opinion score (MOS)
- Grade of Service (GoS)---percentage of calls blocked by the network/platform
- Drop call rates (normal termination / abnormal)
- Post Dial Delay (PDD)
- Traffic Load
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| IPTV Quality |
- Mean opinion score (MOS)
- Peak Signal to Noise Ratio
- Mean Squared Error
- Channel Surfing Time
- Channel Surfing Errors
- Video Stream Utilization
- Synchronization Errors
- Blockiness/Blurriness/Jerkiness
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|  | IBM Tivoli Netcool/Impact
IBM Tivoli Netcool/Impact provides realtime access to business and service contextual information for event enrichment, as well as policy-based management for complex correlation, custom calculation of complex key performance indicators and advanced automations. | | | IBM Tivoli Netcool/OMNIbus
Consolidated fault monitoring for real-time service management | | | IBM Tivoli Network Manager IP Edition
Realtime network discovery, topology and root cause analysis for layer 2 and 3 networks | | | IBM Tivoli Network Manager Transmission Edition
Realtime network monitoring for layer 1 networks | | | Netcool/Proviso
Netcool/Proviso delivers service quality and performance management with the carrier-class scalability and flexibility required for new generation services like VoIP and initiatives like OSS consolidation and network convergence. | | | Netcool/Realtime Active Dashboards
Business Service Management Software for Real-time Service Modeling & Impact Analysis | | |
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| | Cable Providers
Enables providers to have complete network visibility and real-time monitoring of their cable environments. | | Carrier VoIP Service Management
Provides integrated, state-of-the-art service management software designed for service providers. | | Consolidated Operations
The Tivoli Netcool portfolio is the defacto standard for managing the largest, most complex infrastructures | | Industry Leadership
IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organizations to deliver solutions that are consistent with industry standards and best practices. | | Internet Service Providers
The Tivoli Netcool portfolio for ISPs helps ensure customer satisfaction by providing tools to manage and maximize network uptime and reliability. | | Managed Service Providers
The Tivoli Netcool portfolio enables managed service providers and their customers meet emerging market requirements and opportunities. | | Performance Management
Designed for the extreme requirements of carrier deployments, Netcool/Proviso provides "carrier-grade" performance management. | | Wireless and Mobile Providers
Helps improve customer profitability, customer retention, and effective expenditure management. | | Wireline Telecommunication Providers
The Tivoli Netcool Portfolio for Telecommunications can help carriers speed time to market;, reduce operational costs; and improve quality of service. |
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 | | Netcool Solutions Multimedia Demo | | |
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 Netcool + Tivoli
delivering service management innovation. |
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| Page last updated on September 29, 2006. |
