Improve operational responsiveness and availability
IBM® Service Delivery and Process Automation software gives you the visibility, control and automation needed to provide quality service delivery, addressing all stages of the service lifecycle.
Tivoli® Service Delivery and Process Automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure – matching hardware and software services with the business needs they fulfill.
By automating change, configuration, provisioning, release and asset management tasks, IBM Service Delivery and Process Automation software and services help reduce cost and eliminate error.
Common process automation platform combines asset and service management in one environment
IBM Service Delivery and Process Automation products leverage a common process automation engine. This engine is unique in its ability to:
- Provide a self-service portal interface for reservation of computer, storage, and networking resources.
- Automate provisioning and de-provisioning resources.
- Increase availability of resources with real-time monitoring and energy management.
- Combine asset and service management into one environment.
- Deliver a federated configuration management system.
- Provide advanced business process management and integration with other Web-based tools.
- Offer full end-to-end management views of business applications.
With the implementation of IBM service delivery and process automation software solutions, clients can expect to improve the efficiency and effectiveness of IT, enable greater convergence of technology and business processes, and see results in areas like mean time to repair, service quality, and customer satisfaction.
With Tivoli You Can...
- Optimize efficiency and accuracy of Service Delivery by automating best practices for common tasks, service requests, incident reports, and change and release management
- Lower cost of management and compliance by discovering and tracking all deployed resources and their configurations, and matching them against established policies.
- Improve productivity by giving users direct access to a catalog of automated service requests
- Improve customer satisfaction through higher availability of critical business applications
- Help control energy consumption in the data center by managing workloads and the provisioning/deprovisioning servers to meet SLAs.
- Dynamically deploy, manage, secure and retire physical and virtual servers, clients and applications according to users' needs & organizational guidelines
Anticipated Results
- Improved resource utilization, resulting in 50% decrease in need for new additional equipment.
- Labor savings of 10-20% (reduced man-hours due to task automation and software distribution)
- Increased productivity of supported services by 10-25%
- Improved success rate for change and release deployments by 10-30%
- 10-20% reduction in deployed application rollbacks
- 84% reduction in time taken to inventory physical and software assets
- IT staff cost savings of $120 per PC/device/year through use of Packaging Tools and Automated Software Distribution
- Reduced labor cost of 10-40% to maintain multiple configuration databases
Featured products
IBM Service Delivery Manager
Enables businesses to rapidly implement a complete service management solution within a private cloud computing environment. Delivered as a pre-integrated software stack and deployed as a set of virtual images, it allows automated IT service deployment and provides rapid self-service provisioning, resource monitoring, cost management, and high availability of services in a cloud.IBM Tivoli System Automation Application Manager
Designed for high availability and disaster recovery solutions, providing the ability to automatically initiate, execute, and coordinate the starting, stopping, restarting and failing over of applications running in heterogeneous and virtual IT environments.Tivoli Provisioning Manager
Provides automated provisioning, improved resource utilization and enhanced IT service delivery.Tivoli Change and Configuration Management Database
Provides an enterprise-ready platform for storing deep, standardized data on configurations and change histories to help integrate people, processes, information and technology.IBM Tivoli Service Request Manager
Enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes.IBM Tivoli Workload Scheduler
Enables automated workload management and monitoring across the enterprise, featuring a single console, self-healing capabilities, real-time alerts and reports.Tivoli System Automation
Protects business and IT services with end-to-end high availability, advanced policy-based automation, and single point control for heterogeneous environments.
Contact IBM
Service Delivery & Process Automation
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