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Case Studies

CDC Improves Service Levels by 98%
Increases IT efficiency while improving effectiveness of business services.

IBM CIO's Office – BSM Case Study
Predict supply & demand, forecast costs & improve time to market.

A large US city prevents service outages
Institute proactive measures to prevent service-affecting problems.


BSM Accelerator Demo
IBM’s Business Service Management solutions provide including higher availability, lower mean time to repair and reduced management costs, these solutions enable a true alignment and strong collaborative relationship between business and IT that was not previously possible.

Solution Brief

Integrated solutions for managing and optimizing business services
Gain visibility for holistic, business-prioritized management


Journey from Application Performance to Business Service Management
IBM's solution for business service, studying the trends and challenges.

The Journey to Optimized Business Service Management
Understanding & achieving optimized path in a dynamic environment.

White Papers

Business service management 101: Manage IT with a business focus
Strategy to boost innovation, stay ahead of competition & grow revenue.

Optimizing Business Service & Application Performance

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Manage Dynamic Networks

Enterprise networks rely heavily on the Internet

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