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IBM Business Service Management enables you to minimize service disruptions and outages, helping you optimize business and increase operational efficiency.

With IBM Business Service Management, companies are able to redefine and redesign their IT infrastructure as they try to reduce capital and labor costs, while simultaneously handling rapid growth in new services.

IBM Business Service Management Products

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    Monitor and track business services against business objectives

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    Improve network efficiency and productivity

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    IBM SmartCloud Control Desk

    Optimized, automated service management helps reduce costs and service disruptions

IBM BSM Featured Resources


One Large City, Hundreds of Improvements


Prevent Service Outages with IBM Business Service Management


Business service management 101: Manage IT with a business focus


IBM CIO Case Study: Managing Service Innovation


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