IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services delivered by telecommunication providers.
Each off-the-shelf service solution offers service quality management, service level agreement (SLA) management and service performance monitoring for an end-to-end view of service quality in a cross-vendor environment. Each packaged service solution contains:
Service model definition.
Predefined key quality indicator (KQI) definitions.
Adapters to the selected set of data sources.
Sample set of SLAs and SLA templates which can be used to manage the service quality for the target service.
Prepackaged set of reports.
Service solution documentation.
Netcool Service Quality Manager Service Solutions are changing the way telecommunications providers take new services to market. With a pre-packaged offering, service providers gain the ability to:
Rapidly introduce service quality management for individual technologies such as VoIP, IPTV, IP-VPN and BlackBerry
Monitor and report on the delivered service quality for new services as they are rolled out to subscribers
Enjoy immediate value out of the box, addressing SQM needs cost-effectively
Monitor and communicate service quality through customer-focused reports
Aggregate and correlate data from multiple vendors and technologies into comprehensive views of all services
Products included in this solution
- IBM Tivoli Netcool Service Quality Manager
IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality.
Solutions
- Carrier VoIP Service Management
Provides integrated, state-of-the-art service management software designed for service providers.
- Performance Management
Performance Management from Tivoli® Netcool/Proviso® offers service providers end-to-end and top-to-bottom visibility, as well as sophisticated reporting capabilities.
