Tivoli Netcool SQM Service Solutions

IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services delivered by telecommunication providers.

Each off-the-shelf service solution offers service quality management, service level agreement (SLA) management and service performance monitoring for an end-to-end view of service quality in a cross-vendor environment. Each packaged service solution contains:

  • Service model definition.
  • Predefined key quality indicator (KQI) definitions.
  • Adapters to the selected set of data sources.
  • Sample set of SLAs and SLA templates which can be used to manage the service quality for the target service.
  • Prepackaged set of reports.
  • Service solution documentation.

Netcool Service Quality Manager Service Solutions are changing the way telecommunications providers take new services to market. With a pre-packaged offering, service providers gain the ability to:

  • Rapidly introduce service quality management for individual technologies such as VoIP, IPTV, IP-VPN and BlackBerry
  • Monitor and report on the delivered service quality for new services as they are rolled out to subscribers
  • Enjoy immediate value out of the box, addressing SQM needs cost-effectively
  • Monitor and communicate service quality through customer-focused reports
  • Aggregate and correlate data from multiple vendors and technologies into comprehensive views of all services

Products included in this solution


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