IBM Service Management Software

Provides complete, detailed application maps of business applications and supporting infrastructure, including cross-tier dependencies, run-time configuration values and complete change history.

IBM Tivoli Asset Management for IT enables efficient and effective management of the IT asset lifecycle, to lower cost, mitigate license and regulatory compliance risk, and better align IT with business goals.

Provides visibility into IT components, applications and their business impact. Furnishes the necessary tools to effectively diagnose and prioritize incidents and problems

Provides an enterprise-ready platform for storing deep, standardized data on configurations and change histories to help integrate people, processes, information and technology.

IBM Tivoli License Compliance Manager helps manage IBM and ISV software costs and license compliance risk in the distributed environment. It identifies software inventory, measures use activity, and automatically links complex license entitlements, enabling IT to align software spending with business priorities.

IBM Tivoli License Compliance Manager for z/OS enables IT to align software spending with business priorities. It identifies software inventory, measures use activity and automatically links license entitlements to help manage costs and license compliance in mainframe environments.

Provides a process-based solution to address the domain of Release Management as defined by Information Technology Infrastructure Library (ITIL).

Provides a set of customizable ITIL-aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.

Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customization, extension, and publishing.

IBM Tivoli Usage and Accounting Manager (Windows, UNIX, Linux, i5/OS, and VMware)

IBM Tivoli Service Desk enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes