IBM Service Management Software

IBM Service Management software unlocks innovation in your organization. Get the Visibility, Control, and Automation you need to deliver services aligned to your business goals—Visibility  to see and understand the workings of your business; Control  to effectively manage your business, minimize risk, and protect your brand; and Automation  to optimize your business, reduce the cost of operations and deliver new services more rapidly.

Built on the Tivoli Service Management Platform, IBM offers the broadest and deepest set of capabilities in the industry wrapped with best practices (such as ITIL V3), methodologies and services, to help you leverage those capabilities in your environment as efficiently and proactively as possible.

To make it easier for you to get started or move to the next stage of your service management implementation, we've organized our comprehensive portfolio into Value Segments with Entry Points and Starter Projects designed to address your most critical needs and reduce time to value.

Value Segments:

The seven most common service management product categories based on customer-defined needs: Service Delivery and Process Automation; Service availability & Performance Management; Storage Management; Security, Risk and Compliance; Datacenter Transformation; Asset & Financial Management; and Network & Service Assurance

Entry Points:
The five key initiatives clients must address for effective service management:

• Discover: Find out what's in your infrastructure
• Monitor: Track infrastructure health and compliance
• Protect: Ensure that your infrastructure is secure against threats and disasters
• Industrialize: Streamline workflows and processes for repeatable, scalable and consistent results
• Integrate: Align and integrate operations and business for optimal impact.

Starter Projects:

Groupings of IBM Service Management software and services designed to quickly and effectively address specific issues within each Entry Point. For example, 'Infrastructure and discovery mapping' is one of the Discover Starter Projects. Using IBM Tivoli Application Dependency Discovery Manager along with Change and Configuration Management Database, you can automatically discover what you have in your environment and track dependencies which can then be used as the basis for the change and problem management processes you can leverage across your organization.

IBM is uniquely qualified to bring you the software, hardware and service excellence combined with best practice expertise in standards like ITIL V3, eTOM, ISO17799, and Six Sigma to help accelerate your progress down the path of innovation and success.

Find out more about IBM Service Management and how you can get the integrated Visibility, Control and Automation you need across your business and technology assets to realize increased growth and competitive edge.

• Service Management Platform
• Best Practices, Methodologies and Services

• IBM Tivoli Change and Configuration Management Database

  Provides an enterprise-ready platform for storing deep, standardized data on configurations and change histories to help integrate people, processes, information and technology.

• IBM Tivoli Storage Process Manager

  Provides a set of customizable ITIL-aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.

• IBM Tivoli Unified Process Composer

  Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customization, extension, and publishing.

• Complete list of IBM Service Management software products

• Library
• IBM Service Management Products
• News releases

• Technical white paper: The New Enterprise Data Center (IBM) (1.90MB)
• Tivoli Service Management Center for System z
• Learn how IBM Service Management offers an integrated approach to service management in financial services industries. (154KB)
• White paper: Deliver service excellence through the unique advantages of IBM Service Management solutions. (431KB)
• White paper: Integrate systems management and predictive intelligence with IBM Service Management solutions. (450KB)
• White paper: Service Management - Managing Value (242KB)
• Address IT costs and streamline operations with IBM service desk and asset management (956KB)
• IBM Positioned in Leaders Quadrant for Gartner Magic Quadrant for Security Information and Event Management!
• Read the Gartner report on effective IT Change Management (165KB)
• IBM Service Management for You (Web feature)
• Enable IT to deliver services to the business more efficiently (White Paper) (312KB)
• Align IT to your business with IBM Service Management (Executive brief) (1,41MB)
• Strategy to create real-time business value (White paper)
• Establish a platform for effective service management that integrates with and extends the value of existing processes. (white paper) (976KB)
• Buyer's Guide - Proactive Change Management (1,93MB)
• Analyst report: Tivoli Unified Process Tool (EMA) (239KB)
• ITIL and ITIL Reference Library trademark advisory