The IBM IT Process Management Products bridge organizational silos and automate and integrate IT management processes for rapid responsiveness and greater flexibility. This new self-managing autonomic technology supports the automation and process changes necessary to deliver end-to-end IT Service Management solutions.
The IBM IT Process Management Products can help you:
- Identify bottlenecks as processes execute and monitor and dynamically adjust actual work
- Automate specific tasks in a process utilizing existing IT operational management products
- Support Next Generation networks
- Deploy autonomic technology at the right pace for your business
These new Process Management Products include predefined, implemented processes, based on IBM's experience applying Information Technology Infrastructure Library (ITIL), enhanced Telecomm Operations Map (eTOM), Control Objectives for Information and related Technology (CoBIT) and Capacity Maturity Model Integrated (CMMI) in customer environments. They can integrate with your current products to automate tasks all the way down to the execution layer. Since they use standards-based API interfaces, they are easily customizable to fit into your organization and can enable you to standardize information across tasks and tools for consistent policy administration.
The following is a brief description of specific IBM IT Process Management Products.
IBM Tivoli Availability Management Process Manager
The Availability Management Process Manager focuses on three processes: service level management, availability management, and part of incident management. It helps determine the business impact of incidents and provides critical information to your service desk analysts and subject matter experts to better classify and prioritize incidents. Fast identification of the IT resource that is causing an incident can help your staff quickly restore the disrupted service.
IBM Tivoli Release Management Process Manager
The IBM Tivoli Release Management Process Manager is a productivity tool to manage, audit and coordinate simple and complex release tasks to be completed in the right order by the right people. It takes a holistic view of a change to an IT service to ensure a successful deployment in production. Based on the ITIL process, release management expedites and automates processes related to server provisioning and patch deployment to support the release of new and upgraded application software across the enterprise to minimize risk and protect test and production environments and IT services.
IBM Tivoli Storage Process Manager
The IBM Tivoli Storage Process Manager helps you manage data growth and storage incidents, configure your storage environment, and manage data compliance. It allows you to create ITIL configuration items for your storage objects to facilitate standard change, release, and availability processes. The IBM Tivoli Storage Process Manager can help you: reduce costs by reclaiming storage space and reducing redundancy; improve effectiveness with sustainable improvements in storage and information management efficiency; manage risk and streamline compliance through intelligent information retention policies and integrated search capabilities.
IBM Tivoli Business Continuity Process Manager (BCPM)
Enables a comprehensive business continuity solution that integrates the management of people, business processes and facilities with the underlying technology solutions. Tivoli BCPM delivers a set of customizable IT Infrastructure Library (ITIL) aligned processes to plan, test, & execute IT service continuity activities & tasks. These processes are integrated with existing Tivoli solutions such as IBM System Automation for z/OS, Geographically Dispersed Parallel Sysplex, and IBM Tivoli Application Dependency Discovery Manager to help users automate operational tasks.
