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The Tivoli® Netcool® portfolio for Internet Service Providers (ISPs) helps to ensure customer satisfaction by providing the tools to manage and maximize network uptime and reliability. Tivoli Netcool helps ISPs to meet the challenges of network-centric operations and ensure customer satisfaction by delivering real-time operational and IT management service level views to improve and monitor the availability of critical services
Whether you provide value-added Internet connectivity, Web hosting or offering services such as voice over IP (VoIP) or on-line gaming, Tivoli Netcool software can help manage service quality cost-effectively by reducing operational expenditures and streamlining customer support.
- Improve customer care by proactively identifying problems before they impact customers
- Effectively manage SLAs compliance and deliver customer service views
- Reduce operating costs while enhancing the value of your service portfolio
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|  | IBM Tivoli Netcool/Impact
IBM Tivoli Netcool/Impact provides realtime access to business and service contextual information for event enrichment, as well as policy-based management for complex correlation, custom calculation of complex key performance indicators and advanced automations. | | | IBM Tivoli Netcool/OMNIbus
Consolidated fault monitoring for real-time service management | | | IBM Tivoli Network Manager IP Edition
Realtime network discovery, topology and root cause analysis for layer 2 and 3 networks | | | IBM Tivoli Network Manager Transmission Edition
Realtime network monitoring for layer 1 networks | | | Netcool/Proviso
Netcool/Proviso delivers service quality and performance management with the carrier-class scalability and flexibility required for new generation services like VoIP and initiatives like OSS consolidation and network convergence. | | | Netcool/Realtime Active Dashboards
Business Service Management Software for Real-time Service Modeling & Impact Analysis | | |
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| | Cable Providers
Enables providers to have complete network visibility and real-time monitoring of their cable environments. | | Carrier VoIP Service Management
Provides integrated, state-of-the-art service management software designed for service providers. | | Consolidated Operations
The Tivoli Netcool portfolio is the defacto standard for managing the largest, most complex infrastructures | | Industry Leadership
IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organizations to deliver solutions that are consistent with industry standards and best practices. | | Managed Service Providers
The Tivoli Netcool portfolio enables managed service providers and their customers meet emerging market requirements and opportunities. | | Performance Management
Designed for the extreme requirements of carrier deployments, Netcool/Proviso provides "carrier-grade" performance management. | | Triple Play Service Management
Provides end-to-end service management that gives providers a comprehensive, transparent view of infrastructure and next-generation services. | | Wireless and Mobile Providers
Helps improve customer profitability, customer retention, and effective expenditure management. | | Wireline Telecommunication Providers
The Tivoli Netcool Portfolio for Telecommunications can help carriers speed time to market;, reduce operational costs; and improve quality of service. |
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 | | Netcool Solutions Multimedia Demo | | |
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 Netcool + Tivoli
delivering service management innovation. |
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| Page last updated on September 29, 2006. |
