IBM Service Management for Travel and Transportation enables foundational capabilities of visibility, control, and automation that help companies drive toward asset optimization, achieve greater safety & security, improve operations control systems and transform reservation systems.
IBM Service Management for Travel & Transportation empowers companies to deliver innovative service capabilities by:
Integrated Service Management for Travel and Transportation
IBM Solutions for Smarter Transportation
Featured White Paper
Asset and Service Management for Smarter Transportation
Asset intensive organizations depend on physical assets to deliver goods, passengers and services to the marketplace. From rolling stock to aircraft to fleet vehicles, each of these assets must be tracked, managed and serviced to deliver optimal value and support critical business functions.
Rolling Stock Asset Management
IBM Service Management solutions enable greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.
Aircraft Maintenance Repair and Overhaul (MRO)
IBM Service Management solutions streamline processes and reduce flight delays associated with fleet maintenance and repair while automating regulation compliance processes and better managing the supply chain process.
Linear Asset Management
IBM Service Management solutions help to develop a unique continuous or linear asset management approach to support the critical infrastructure of asset intensive and highly regulated industries with linear assets.
IBM Service Management facilitates improved management of fleet assets and organizational workloads to increase labor utilization and asset reliability.
IT Asset Management
IBM Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.
Carbon and Energy Management
IBM Service Management solutions help start “Greening Travel & Transportation” with a focus on energy usage and support for more eco-friendly operations in the data center and beyond.
Operations Control Systems
Transportation organizations need to improve operational effectiveness and reduce environmental impact. This is enabled by predicting demand and optimizing capacity through integration of data, better planning of routes, schedules, load plans, facilities, crews and equipment.
Rolling Stock Optimization
IBM Service Management solutions enable more efficient use of resources to realize significant savings through increased operational efficiency.
IBM Service Management solutions enable quicker response to change to maximize use of resources and assets.
Safety and Security
Through world-class solutions that address risk across the enterprise, IBM helps transportation organizations build a strong security posture that helps reduce costs, improve service, and manage risk.
IBM Service Management security solutions deliver the visibility, control and automation transportation organizations need to achieve identity and access control along with data and application security.
Comprehensive Availability & Performance Monitoring
Solutions to provide customers with visibility, control and automation of all aspects of managing the availability and performance of infrastructure, applications and business services.
Service Delivery & Process Automation
Solutions to provide customers with visibility, control and automation of all aspects of the IT service delivery and support lifecycle.
Storage solutions provide customers with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
Reservation and ticketing systems for airlines, passenger rail, and hotels need to provide for growth, flexibility and choice. This is enabled by providing a single view of the customer across all channels and touch points, while maintaining confidentiality, integrity and protection of user data.
Reservation Systems Modernization
IBM Service Management delivers the visibility, control and automation transportation organizations need to provide efficient and compliant systems access for the right people to the right resources at the right time while managing all aspects of the availability and performance of infrastructure, applications and business services.
Enabling Service Innovation in a Smarter Planet with Visibility. Control. Automation.™