Retail

Visibility, control and automation on a Smarter PlanetIBM Service Management for Retail helps manage Facilities, Endpoints, Business Services and Asset Lifecycles.

Overview

IBM Service Management for Retail solutions empower companies to deliver innovative services and capabilities that…

  • Deliver critical functional capabilities to manage leased assets
  • Provide visibility and control to support a compliant, secure and responsive retail environment
  • Integrate and automate for greater visibility and improved efficiency
  • Accommodate peak period processing demands via flexible, scalable and cost effective cloud computing solutions
  • Optimize asset performance and ROI - facilities, transportation and IT

Featured Solution Brief

Featured Case Study

Featured White Paper

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Real Estate Management

Real Estate Management The Financial Accounting Standards Board (“FASB”) and the International Accounting Standards Board (“IASB”) are jointly working on a replacement for the current lease accounting standards that will be followed by all companies. IBM delivers five critical functional capabilities to manage all classes of leased assets, avoid costly financial restatements and increase utilization of leased assets.

A single system for real property and equipment leases streamlines operational management

IBM TRIRIGA delivers equipment (personal property) and real estate (real property) lease management in a single solution to provide a consolidated financial management and reporting source for all leased assets.

Financial modeling with new standards to forecast impact of rule changes

IBM TRIRIGA reports and metrics deliver forward-looking views comparing the current FAS-13 standard for lease accounting to forecast the financial implications of the new standard.

Balance sheet impact analysis for lease renewals and new real estate transactions

IBM TRIRIGA analyzes and graphically presents the forward-looking financial ramifications of transaction options to make better decisions related to leased real estate.

New lease accounting fields and processes to reduce risk of financial restatements

IBM TRIRIGA automates the capture and audit of key assumptions required by current FASB lease accounting rule changes in FAS-13 and supports Topic 840 changes to deliver auditable financial reporting across the company.

Integrated space planning and management increases return on leased assets

IBM TRIRIGA delivers scenario analysis for ‘roof-top’ reduction opportunities to reduce occupancy costs, increase return on leased assets and reduce the balance sheet impact from pending rule changes planned under Topic 840.

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Endpoint Management

Endpoint Management is a centralized and automated platform that provides visibility and control to support a compliant, secure and responsive retail environment at a reduced cost. The solution can manage hundreds of thousands of endpoints regardless of location, connection type or status thereby reducing management complexity and cost, increasing accuracy, and boosting IT staff productivity.

Control for Retail Environments

This solution’s centralized and automated capabilities for distributed end-point management provide visibility and control to support compliant, secure and responsive retail environments.

Patch Management is a quick and effective way to assess, deploy and manage a constant flow of patches for heterogeneous retail environments. The solution delivers easy-to-manage, quick-to-deploy patch management capabilities among distributed endpoints, reducing business risk, costs, complexity and time while enhancing security.

Security and Compliance lends visibility and enables enforcement and protection to complex and distributed environments in real time. The security and compliance module is an easy-to-manage, quick-to-deploy solution that supports security among distributed endpoints, reducing costs and complexity of management while increasing business agility, speed to remediation, and accuracy.

Power Management delivers an easy-to-manage, quick-to-deploy solution that supports comprehensive power control among distributed endpoints - hundreds of thousands of endpoints - regardless of location, connection type or status, reducing energy usage and costs while avoiding disruptions in systems management.

Core Protection protects a retailer’s technology and business risk with an automated and easy-to-use solution that detects and removes malware before it can exploit vulnerabilities thereby reducing the business disruptions that can result from attacks on endpoints.

Lifecycle Management provides centralized, automated, customizable capabilities that help users see and update systems, and remediate issues with continuous management, enabling IT to maintain service levels and focus on critical issues.
Delivers comprehensive real-time visibility into the state of endpoints and gives administrators advanced functionality for managing those endpoints.

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Business Service Management

Business Service Management is an integrated, intelligent and automated management capability that functions across the organization giving the retail enterprise greater visibility to key business applications and the underlying IT infrastructure, automation of service execution processes and end-to-end business service automation

Business Service Management for Retail

Services support almost every aspect of an enterprise. But they share one thing in common: a failure in IT and the networks that support them can bring business to a halt. The management of a service and its underlying infrastructure—known as business service management, or service management—that ensures smooth business service operations is therefore crucial to the health of your organization. Visibility into the health of your services and efficient service management is key to providing business-prioritized issue responses that can keep your services up and running. In turn, these capabilities enable you to better focus on innovation and deliver new services faster—which can help your organization stay ahead of the competition and grow revenue. An effective service management solution can also help you:

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SmartCloud Foundation

Cloud computing is a new model of consuming and delivering IT and business services. It enables users to get what they need, as they need it—from advanced analytics and business applications to IT infrastructure and platform services, including virtual servers and storage. It can provide significant economies of scale and greater business agility, while accelerating the pace of innovation.

SmartCloud Foundation for Retail

Retailers constantly strive to improve efficiency and reduce cost. As retailers add new capabilities and enter new market segments, the challenges of complexity and cost of managing their IT increase; so does the volume of data and demand on increased computing power. Cloud computing for retail can reduce the IT costs of managing existing and new systems.

The SmartCloud Foundation portfolio contains a core set of private-cloud functions distilled from thousands of IBM client engagements and millions of cloud-based transactions IBM manages every day. The portfolio is designed to help both entry-level firms and more sophisticated clients quickly adopt private clouds from scratch or transform their current virtualized systems into highly efficient cloud infrastructures.

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Enterprise Asset Management

Enterprise Asset Management software unifies comprehensive asset life cycle and maintenance management on a single platform. This asset management software provides insight for all of your enterprise assets, their conditions and work processes, for improved planning and control.

Building Management and Facility Optimization can make buildings environmentally and economically smarter by using less water and energy, producing less waste and by creating operations that are efficient, accountable and fully utilized. Through integration of energy and asset management, smarter buildings can provide lower operating costs, reduce energy usage by up to 40% and reduce building maintenance cost by up to 30% while saving up to 30% of water usage.

Energy Optimization can help retailers identify, analyze, measure and respond to energy use for improved overall efficiency in the retailing of goods and services, controlled costs and improved margins. The energy performance management solution is all about a predictable energy cost reduction for store environments that also helps retailers create a green brand that attracts consumers and grows the business.

Asset Management for IT helps retail organizations enable effective management of the IT asset lifecycle, to lower cost, mitigate license compliance risk, and better align IT with business goals.

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