Overview
IBM Service Management for Insurance solutions enable foundational capabilities of visibility, control, and automation that drive business model efficiency, manage operational risk, optimize distribution channels and improve customer service.
IBM Service Management for Insurance empowers Insurance institutions by:
- Improving responsiveness through better business visibility.
- Building greater agility and control into business operations through higher levels of cross organizational silo automation.
- Reducing operational cost, risk, and complexity by integrating business and IT services across the enterprise.
- Leveraging a service-centric foundation to deliver higher-quality services for improved customer satisfaction.
Solution Brief
White paper
Efficient Ops
Simplify architectures to yield business agility while eliminating inefficiencies across the enterprise.
IT Operations Integration & Consolidation
On a global scale insurance firms are merging, acquiring, divesting, and forging new business-to-business operations at all levels from various lines of business to the whole institution. This world wide level of required change for daily operational processes is unprecedented.
- IT & Software Asset Management products help provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets.
- Solution Sheet: IBM Tivoli and IBM Maximo solutions for financial services (PDF, 618KB)
- White paper: IBM Maximo IT asset management solutions in the financial services industry (PDF, 1.8MB)
- White paper: Reduce risk in business acquisitions and consolidation by better managing IT and infrastructure dependencies (PDF, 251KB)
Virtualization
Manage virtualized environments, reduce infrastructure costs and improve efficiency with Integrated Service Management.
Virtualization Management — Improve Service and Application Performance
Cloud Computing
Cloud computing is a means of providing service delivery for consumer and business needs in a simplified way, providing unbounded scale and differentiated quality of service.
Cloud Computing — Gain access to your applications from anywhere, at any time.
Green Data Center
Integrated Service Management solutions foster energy conservation through consolidation and automation the data center.
- Energy Management — Manage and maintain the lifecycle of assets and optimize power efficiency.
- Solution Sheet: Manage energy consumption across your infrastructure with Integrated Service Management Solutions (PDF, 249KB)
- Recorded Demo: This Green IT - Datacenter Efficiency demo shows how the integration of facility, asset and IT resource data can improve Green Data Center management by using IBM's Green service management solution.
Operational Risk
Mitigate operational risks. Turn regulatory compliance into competitive excellence.
Secure Operations
The foundation of an insurance firm's relationship with its customers is trust. This fundamental requirement mandates that all insurance operations meet or exceed security and operational risk standards. Securing daily operations when processes are rapidly changing makes this challenging task exceptionally difficult.
- Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services.
- Solution Brief: IT security infrastructure solutions (PDF, 109KB)
- Solution Sheet: Unlock business opportunities by establishing trust and confidence in your identity systems (PDF, 305KB)
New & Expanding Regulation Compliance
New and expanded regulations are being enacted worldwide by governments at all levels. Almost all insurance processes and systems will be affected.
- White paper: Addressing IT governance, risk and compliance (GRC) to meet regulatory requirements and reduce operational risk in financial services organizations
- Webcast: Mastering New and Expanding Banking Regulations and Audits with Integrated Service Management
Comprehensive Availability & Performance Monitoring
Tivoli's Service Availability & Process Automation solutions provide customers with visibility, control and automation of all aspects of managing the availability and performance of infrastructure, applications and business services.
- Network and Service Assurance — Ensure critical services are performing to the highest standards
- Service Availability and Performance Management — Manage the availability and performance of your infrastructure, applications and business services
Service Delivery & Process Automation
Tivoli's solutions provide customers with visibility, control and automation of all aspects of the IT service delivery and support lifecycle.
- Service Delivery and Process Automation — Lower cost and reduce error by automating change, configuration, provisioning, release and asset management tasks.
Storage Management
Tivoli's solutions provide customers with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
Storage Management — Create a more responsive and resilient storage infrastructure
Distribution
Improve distribution channel performance & margins.
IT Operations Integration & Consolidation
On a global scale insurance firms are merging, acquiring, divesting, and forging new business-to-business operations at all levels from various lines of business to the whole institution. This world wide level of required change for daily operational processes is unprecedented.
- IT & Software Asset Management products help provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets.
- Solution Sheet: IBM Tivoli and IBM Maximo solutions for financial services (PDF, 618KB)
- White paper: IBM Maximo IT asset management solutions in the financial services industry (PDF, 1.8MB)
- White paper: Reduce risk in business acquisitions and consolidation by better managing IT and infrastructure dependencies (PDF, 251KB)
Secure Operations
The foundation of an insurance firm's relationship with its customers is trust. This fundamental requirement mandates that all insurance operations meet or exceed security and operational risk standards. Securing daily operations when processes are rapidly changing makes this challenging task exceptionally difficult.
- Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services.
- Solution Brief: IT security infrastructure solutions (PDF, 109KB)
- Solution Sheet: Unlock business opportunities by establishing trust and confidence in your identity systems (PDF, 305KB)
Customer Service
Eradicate information silos and create a customer centric view to drive advocacy and profitability.
Secure Operations
The foundation of an insurance firm's relationship with its customers is trust. This fundamental requirement mandates that all insurance operations meet or exceed security and operational risk standards. Securing daily operations when processes are rapidly changing makes this challenging task exceptionally difficult.
- Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services.
- Solution Brief: IT security infrastructure solutions (PDF, 109KB)
- Solution Sheet: Unlock business opportunities by establishing trust and confidence in your identity systems (PDF, 305KB)
- Solution Sheet: Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager (PDF, 1MB)
- Video Demo: Tivoli Security Information and Event Manager: Banking / Financial Markets Rogue Trader Scenario
Comprehensive Availability & Performance Monitoring
Tivoli's Service Availability & Process Automation solutions provide customers with visibility, control and automation of all aspects of managing the availability and performance of infrastructure, applications and business services.
- Network and Service Assurance — Ensure critical services are performing to the highest standards.
- Service Availability and Performance Management — Manage the availability and performance of your infrastructure, applications and business services
IBM Service Management
Enabling Service Innovation in a Smarter Planet with Visibility. Control. Automation.™